Greetings to all. Tell me what the problem might be-yesterday I updated hAP AX3 to version 7.20, after rebooting there is no connection via remote access ****mynetmane.net and there is no FTP connection to Synology's home storage. Rolling back to version 7.19.6 didn't help, and restoring settings fr…

Hi, you haven't provided any details or configuration. I doubt the information provided will be enough for anyone to help.

Unfortunately, I won't be able to until a few hours later, since access to the router is only possible from the local network.

export compact [Admin_S@MikroTik hAP AX^3] > /export # 2025-10-03 08:51:43 by RouterOS 7.20 # software id = DUKC-5YI2 # # model = C53UiG+5HPaxD2HPaxD # serial number = ********* /interface bridge add name=bridge1 /interface ethernet set [ find default-name=ether1 ] comment=WAN poe-out=off set [ fi…

Hi, please edit your post and use proper code tag < / > to post code. [image]

How fixed? Mine hang too. It does not respond anymore!!! The wifi LED is not lit anymore. hapax3 does not respond on IP. On MAC address it does not accept its default password nor its current user/password! Why this mikrotik change kills my router???

Fixed the formatting of the provided config. How do you think this topic is related to your issue that you post here? ArtisE provided only vague description of a problem. "remote access has disappeared", "no connection via remote access"; this is very general. I see ovpn server configured, maybe tha…

The problem was that on version 7.20, the service for dynamically updating the ip address assigned by the provider via PPPoE (Ip->Cloud) stopped working, Resetting settings, formatting via Netuninstall and returning to version 7.19.6 and restoring settings from a backup that I do once a month. So fa…

Yep, it is strange, as the OP reported trying not only to downgrade the RoS version, but also to restore a backup, so it could be a coincidence, and something external happened at the same time as the upgrade. In any case the posted configuration is the 7.20 one, it would make morte sense to re-dow…

OK, so it is working now. If I were you I would now also do an /export and perform a diff of the config you posted above and the now working exported config. e.g. using https://text-compare.com/

Mikrotik hap ax3 and updating the OS to version 7.20 does not work with remote access and there is no connection to the Synology cloud

RouterOS General

jaclaz October 10, 2025, 8:14am 12

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