Miktrotik routers support due to routing impacting production in a company in the U.S

RouterOS
1

Hello there,

I’m trying to get help and assistance from Mikrotik. I’m based in the U.S east coast and our company is using Mikrotik routers. I was hoping to get some sort of support phone number or customer service I can call. Or at least to get a service ticket open with support. I have a feeling that we will end up having someone from Mikrotik join us on a meeting to discuss the current issue and potential issues.

I’m not familiar myself with Mikrotik. If anyone can point me to the right direction that will be great.

Thank you,

Regards,

Alex

2

You may send email to support@mikrotik.com — it’s an official support channel of the company. But usually support is performed by local integrators / consultants, you may find certified list of them here: https://mikrotik.com/consultants?category=consultants&region=USA

3

You can open a support ticket here: https://help.mikrotik.com/servicedesk/

But remember the weekend has already started where MikroTik are based, and that support tickets can also take some time to be handled. There is no such thing as a support contract with guaranteed response times from the manufacturer, but you may be able to get that from the consultants mentioned above.

You could also explain the problem here, and include a relevant configuration export, and see if people here on the user forum can help you.

4

Yes, a few of us on here might be able to get you going quicker than waiting on European support.

(And my business website is visible in my profile, where you can then get contact info should you still need it.)

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