my Hex S doesn't appear in Winbox neighbor tab

RouterOS General
1

Hi,
my Hex S doesn’t appear in Winbox neighbor tab, I cannot access my router

If anyone have an idea what is wrong with my router, Please help, I would be grateful.

Thanks in advance

2

You do not provide any relevant detail, then use netinstall.

Why do you assume from the start that the problem is not your computer?

3

my router is working okay at first but, after I the reset, its not showing on winbox neighbor tab.
what happen is, I reset my router because I forgot the login information, preventing me accessing its settings

yes i used netinstall, but even netinstall cannot detect my router, while my other one is detected

i have two mikrotik router, the other one is working okay, i can see it on my winbox neighbor tab

4

you try ether2 for winbox?

5

I really appreciate for replying

I’m new in mikrotik, started using it month ago,
its working okay, i learn and do configuration with the help of youtube tutorials

current setup to access my router:
Lan cable is connected on hex S eth2 port, and to my pc directly

manually input, no dhcp
pc IP address: 192.168.88.5
subnet: 255.255.255.0

i access my router with mac address, but now, i cannot access because its not showing on winbox neighbor tab

If you need more detail please tell me, thank you

6

you try to open 192.168.88.1 with winbox?

if you can open new terminal on some way, paste this inside your router terminal:

/tool mac-server
set allowed-interface-list=all
/tool mac-server mac-winbox
set allowed-interface-list=all
/tool mac-server ping
set enabled=yes
7

This mean that you successfully netinstall another router, or simply you see with winbox the other router?

8

yes I tried opening 192.168.88.1 on winbox, but could not connect.

9

I did not netinstall router, I just see the router in netinstall, also I can access the other router with winbox

edit: you mean putting the router to netinstall mode, yes I did that with the help of youtube and mikrotik wiki

10

On the hEX S … config

11
  • I did several reset on the hex S, I think Neighbor discovery is reset too, but im not sure
  • I cannot, access hex s terminal, so i don’t know how to check if its allowed or not
    lets label two rotuer as ,router1 and router2
    router1 is the working router
    router2 is the problem router, can’t be seen in winbox
  • currently I used one lan cable to test the two router, when Im done test with router1, I remove/disconnect the lan cable then connect it to router2,
12

you have tried to connect winbox with the mac specified on the label where router model and serial number is also present?

try netinstall, but keep pressing the reset button for more than one minute and check if appear on netinstall


if all this fail, probably your protected-routerboot function is engaged, and when you reset the configuration the routerboard
can not go on netinstall mode, until you do not guess protect-routerboard timer, usually for default or 20 or 30 seconds, depend on bios version…

13

this works,
I press reset button like 40 to 45 seconds, and boom, device shows on netinstall
thank you very much