mynetname & cloud services failing *urgent*

RouterOS General
1

Hi

Since 1/2 hour from Spain we can’t get any mynetname host resolved and cloud services seem to fail too. Tried with 3 diferent service providers and diferent DNS servers with the same result

With ping for exemple we get → while resolving ip-address: could not get answer from dns server

This is urgent as we have many remote services and vpn’s relaying on mynetname Mikrotik’s cloud services.

Many thanks

2

Same issue here, tried multiple DNS sources as well as destination address to no avail.

; <<>> DiG 9.18.24 <<>> <redacted>.sn.mynetname.net
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 8523
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 65494
;; QUESTION SECTION:
;<redacted>.sn.mynetname.net.	IN	A

;; Query time: 2 msec
;; SERVER: 127.0.0.53#53(127.0.0.53) (UDP)
;; WHEN: Mon Apr 15 16:44:09 CEST 2024
;; MSG SIZE  rcvd: 58

@matiss you seem to still be in office, can you relay this to the right department please? :slight_smile:

3

same here:

; <<>> DiG 9.18.18-0ubuntu0.22.04.2-Ubuntu <<>> -t ANY @1.1.1.1 xxxxxxxxxx.sn.mynetname.net
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOTIMP, id: 63877
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;xxxxxxxxxx.sn.mynetname.net.	IN	ANY

;; Query time: 20 msec
;; SERVER: 1.1.1.1#53(1.1.1.1) (TCP)
;; WHEN: Mon Apr 15 16:48:43 CEST 2024
;; MSG SIZE  rcvd: 57
4

same here, all the namservers for the Cloud services seems to be down.

here is a dns query from Google DNS

{
  "Status": 2 /* SERVFAIL */,
  "TC": false,
  "RD": true,
  "RA": true,
  "AD": false,
  "CD": false,
  "Question": [
    {
      "name": "e32*****HIDDEN_FOR_SECURITY_PURPOSES****.sn.mynetname.net.",
      "type": 1 /* A */
    }
  ],
  "Comment": "All name servers for zone unresponsive (no query sent)."
}
5

We are working to resolve this issue!

6

Thank you for the quick acknowledgement!

7

Cloud/DDNS is back.

8

Thanks, what’s the best way to report this kind of problems ?

9

Email to support@mikrotik.com