Netmetal 5 wireless modes not working

Hi for all users. i have 2 netmetal 5 products. both of them in quick settings menu i cant see any wireless modes like Home AP , PTP etc. just showing me ethernet. I tried to reset in menu but it not worked. than i tried install with netinstalll but it not worked too. what can i do. thanks for helps.

Looks like they are defective…
We saw that often with RB922

What should i do. can help me? its a hardware problem or firmware?