I have a building with 7 floors, 1 AP per floor, even floors have AP at the left, odd floors have AP at the right. Don’t ask me why, it was cabled like this when we came
I have attached a PNG with the topology, as you can see there is a client, in a particular place, which “sees” 3 APs at roughly the same level, between -75dbM and -85dBm. Every 2-3 minutes, the client device decides to switch AP probably because of low signal, so it keeps disconnecting/reconnecting, giving the customer a poor wifi experience.
Does anyone have an advice to “stick the customer to the same AP” , except adding other APs ?
Thanks, i tried this but it’s worse, as the client devices disconnects by itself, tries to reconnect to another AP and gets refused. So the “roaming” time is much much bigger, like 1 minute before the client finally decides to come back to the “right” AP
-85 is bad enough that a device will often choose to roam.
Is this device 5G compatible? Get a wAP AC and turn off the 2.4 radio. Find a channel not near the other APs. Place this new wAP proximal to this device. Balance your levels.