Port forwarding problem, my problem or ISP?

RouterOS Beginner Basics
1

Hello, i work at a smaller NGO doing community development in a township in South Africa. Part of my job is running IT, and the network here was all setup before i arrived. We have a Mikrotik RB1100 Hx2 router, and this is my first time working with a Mikrotik router. I’ve been working on it for a number of months now, and am starting to understand more but am still very much learning.

My problem is this, i need to get port forwarding working to access our NAS box off-site. I have successfully created a rule to do this, and i can see the port is open if i run a check on it. I can also remotely connect to the NAS, but the connection is soo slow that i often can’t even log in. Often even the landing page will not fully load, just the background color and maybe the “username” input box.

In a similar manner, i also can’t sustain a connection to my mikrotik through winbox remotely. Winbox seems to see my router, but will not actually connect to it, it just tries and tries and tries, but is too slow to actually open.

We use a wireless ISP company, and they also have a mikrotik device on our roof connected to their antenna. That mikrotik is not transparent and i have no access to it. I have to ask the company to open ports, which i’ve done.

This is my port forward rule:
/ip firewall nat> print
Flags: X - disabled, I - invalid, D - dynamic
0 ;;; default configuration
chain=srcnat action=masquerade out-interface=ether1-gateway

1 chain=dstnat action=dst-nat to-addresses=10.0.0.xxx protocol=tcp
in-interface=ether1-gateway dst-port=4xxxx

2 chain=dstnat action=dst-nat to-addresses=10.0.0.xxx protocol=tcp
in-interface=ether1-gateway dst-port=4xxxx
[admin@MikroTik] /ip firewall nat>

So, how do i know if the problem is on my router config, or on my ISP’s end (initially port-forwarding didn’t work at all, until i called them, got them to open those ports, and now if i test they are open)? Is there another rule or area of the mikrotik i need to setup for port forwarding to work that might be causing it to be unusable even though i can make an initial connection?

Thank you for helping!

2

check the forward rule counter if its increase or not.

3

Yes, i can see that 3.1KB and 28 packets have come through over the last few days.

4

I also have a Mikrotik RB951G router that i’m using at my house. On monday i took the config file from the NGO i work at and imported it to my mikrotik at my house. So now i have identical configurations at both locations.

I can winbox in and forward ports no problem at my house, but still can only “see” the open ports at work, but can’t sustain any type of connection.

I have talked at length with my ISP, but think they have everything setup correctly on their end.

Any ideas for me?

5

I just thought i’d follow up on this.

The problem in the end was not on my end, and after 90 days of bugging and getting my ISP to keep changing settings finally they did something that worked and now everything functions as it should.