PPPoE and User Manager problems

RouterOS The User Manager
1

Hello

I have some really annoying problems with a User Manager/PPPoE setup.
Running ROS 4.0 B4

When a network failure/ power failure etc disconnects clients, they can`t connect again.

Message in log:
12:18:38 pppoe,ppp,info : terminating… - user tommy authentication failed - radius timeout
12:18:38 pppoe,ppp,info : disconnected
12:18:38 pppoe,info PPPoE connection established from 00:00:7F:C0:A9:F1
12:18:38 pppoe,ppp,info : waiting for call…
12:18:38 pppoe,info PPPoE connection established from 00:00:7F:C5:05:2D
12:18:38 pppoe,ppp,info : waiting for call…
12:18:39 pppoe,ppp,info : terminating… - user tommy authentication failed - radius timeout
12:18:39 pppoe,ppp,info : disconnected
12:18:39 pppoe,ppp,info : terminating… - user john authentication failed - radius timeout
12:18:39 pppoe,ppp,info : disconnected
12:18:39 pppoe,ppp,info : terminating… - user jan authentication failed - radius timeout
12:18:39 pppoe,ppp,info : disconnected

I try to restart the User Manager/PPPoE/Radius server board (RB1000).
But still all the same.

What I have to do it seems is disable the interface receiving the PPPoE request’s, and wait for a while, then all works again.

Any way to reset users or prevent this from happening?

2

In 4.0beta4 there are some User Manager startup performance issues - it could take a couple of minutes for UM to initialize its cache after a reboot, it depends on this size of your database. This issue has already been fixed and next release will boot significantly faster.

User Manager is not responding to Radius requests while booting, this could be the reason why you get this kind of error messages.

Try accessing UM web page - if you can log in, it means, UM is already up and running. If UM is running but your problem is still there, it means, there is some other reason for that.

3

Database is small.
I can access UM web page while the problem exists.
Seems like it must be something else.

I see this happen sometimes when clients change client equipment also.

This seems to happen for users set to Shared users 1, if set to unlimited I won`t have this problem.

4

Please check the following:

  1. Does it help if you increase radius-reply-timeout (/radius set 0 timeout=1000)?
  2. Is CoA Disconnect enabled in User Manager (in web interface, go to router secion, edit router, CoA section, Disconnect Request)?
  3. What do you see in User Manager, Radius and PPPoE logs?
/system logging add topics=manager
/system logging add topics=pppoe
/system logging add topics=radius
5

CoA and CoA Disconnect request in not enabled, should I enable these?

6

Enabling them, most probably, would not help in your case. If they would be enabled, disabling them could possibly help.