Problem with KNOT LR8G kit - LTE and GPS

Hi,
I have purchased a KNOT LR8G kit with a set of antennas.
After setup and update, the first thing was to update LTE and test GPS.
LTE did not respond to SIM card.
GPS did get any data. (external antenna)
ChirpStack recognized the box.

I opened, and verified all connectors to be OK.

Am I having a faulty R11e-LR8G card ?