Hi all,
Anybody here with a way to get rid of outages?
When I’ve a look at Outages in the Dude the very old ones still appear.
I want to clean the history to the start of this year (2008), so outages which started in 2007, gets refreshed and logs don’t show any outage older than this current year.
If anybody knows a solution to this, please tell me.
Regards,
Minollie
In the web interface, click on Outages in the menu on the left. Place a check in the checkboxes on the right hand side, and when you get to the bottom, click the Remove button.
In the client app, click on Outages in the menu, click the Remove Resolved button at the top.
Hi Talon63,
Damn.. I’ve been unclear in my first post, sorry about that..
I know how to get rid of the resolved outages by using the webinterface or the client, no troubles there.
The problem I’m referring to are several active outages from 2007.
Since they make the overview out of balance I want to get rid of these but I seem to be unable to get rid of them.
Acknowledging them and shortly afterwards Un-acknowledging them doesn’t make the outage disappear or reappear with a more recent date. I won’t remove the devices themselves and then add them, that’s not an option what I’m concerned.
I also tried to remove lots of logs I’ve found in the Dude’s application-folder, but that doesn’t seem to be the solution, the outages remain where they are and that’s getting frustrating..
Hope this is a clearer description of the problem I run into and hope the question is clear now.
Regards,
Minollie
i’ll be willing to bet that the outages you’ve got are stored in the data file that dude creates. it’s kind of (i think) a proprietary DB structure within a .dat file. you could always try backing up your configuration, and then loading it on another computer. to see if it clears there. then you’d at least know if you’ve got a corrupt dude install. I’ve been using dude for less than a year and my installs become corrupted a couple of times already. mostly through my own error, but it happens. and this backing up the configuration, and moving it to another PC seems to have worked for me, though i’m not experiancing your exact same problem. good luck.
If you haven’t figured this out yet, here is one way to do it. This works if you only have a few devices that you need to reset the outage start time for.
Double click on the device in the map, then select the “Services” tab. Delete the services for this device. Then add the services back to the device. This will clear any old standing outages and after the timeouts expire you will have new outages for these devices with timestamps for today.
This works for a few devices but can be time consuming to do for many devices. I haven’t discovered a process that would work for many devices.