They need the full config when they want to investigate certain problems.
I’m pretty sure they have other things to do then to look for any hidden accounts and passwords and have fun with it afterwards.
Any and all passwords are revealed in a supout.rif
The only way to avoid exposing your passwords is to — create dummy password’s in all areas, then generate the support-rif … after you submit the support.rif change back to your real passwords … yep this is a Hassel but its the only way when a bug report is issued …
Maybe one day MikroTik will fix this security issue … ONE very big reason that enterprises will NOT include Tik products is THIS very issue …