Random error with RDP

Hello, I have a virtual machine hyper-v to which I connect via port 2573 via RDP. I connect from outside the company but today making tests try to connect from the lan. By using the remote desktop and placing his ip 192.168.1.17:2573, he sometimes gave me the login screen and other times he gave me “Internal error”. The truth is I have no idea how to diagnose this problem. I would appreciate what help. Thank you