RB1000 - DOA need help

Hardware MikroTik hardware general
1

Hi guys,
Just wondering if someone can help here. I have a RB1000, no respond when plugged in, just blue light, no beep nothing else. Tried new RAM, no improvement.
Can’t do netinstall, no respond with hyperterminal.

Actually this unit was DOS (Dead on Arrival) since a while ago, being sent back to Mikrotik returned with no fixes twice (actually replaced with new unit with the same problem).
We have contacted our supplier with no result, finally ended up supplier fed up with our complains as well as mikrotik support (via email) and sitting in the box idle. The unit is way out of warranty.


Any advice?

Thanks

2

Actually this unit was DOS (Dead on Arrival) since a while ago, being > sent back to Mikrotik returned with no fixes twice > (actually replaced with new unit with the same problem).

are you really sure that you are using it correctly? somehow I find it hard to believe, you got the unit replaced twice, and still have the same issue

please tell me the serial number, I will check what was the conclusion from RMA

3

Hi normis,
i haven’t even used it, just plugged in and the blue light just lit up no booting whatsoever.
and yes sent back new units just the same.

the serial number is: 195B01FDCD57/840
MAC: 00:0C:42:20:96:E0 - E3

this should be in support email too sometime ago.

thanks for responding.

Cheers!

4

the first DOA unit is:

S/N: 195B01FD2A6B/840
MAC: 00:0C:42:20:72:DC - DF

5

This one had worked for 8 months, then it was returned to RMA, the found damage was physical, damaged PCB board near the CPU. It was not DOA!

6

well it’s DOA when arrived to us.

and this 195B01FDCD57/840 is the replace unit for it.

Tell me what happened there?

7

just fyi, we’ve given up with this particular supplier, it’s all regarding RMA and SHIPMENT problems.

I just brought this up thought there might be someone who has the exact same problem, although it’s awhile ago.

8

this has the same problem, looks like heat damage on the PCB. it may be that your devices are not cooled enough, are they in a hot server closet maybe?

9

Dear Normis,
Both units were only plugged in, not even set, i didn’t even hear the first beep since arrival.

Cheers!

10

when did you purchase each of them? are you sure you purchased new units, not used/refurbished ?

11

It should be about 2008, please check this ticket to support.


December 2008
RE: [Ticket#2008122266000067] RB 1000u not booting

April 2009
RE: [Ticket#2009042266000133] RB 1000u still not u […]

followed by:
August 2010
RE: [Ticket#2010081066000093] Please confirm our RB 1000 units on RMA since last year.

12

YES! I paid for new units @ full price!

All other RB1000u units working fine, I still got one unit for own use up and running without problem.

13

any update on this issue sir normis?

14

According to RMA rules, you need to contact the seller. They are the ones who sold you malfunctioning units.

15

i really hope this particular ‘seller’ had a chance flipping thru this topic.
we’re sick of contacting them already.

16

Hi Normis,
Would it be possible to send this unit back to MT to get it fixed?
Will pay for it, rather than having a new RB1000 sitting here doing nothing…

Cheers..