RB2011L PoE Ethernet Ports Not Link Up

Hardware MikroTik hardware general
1

First switch group (ether1-ether5) is unresponsive.
The PoE Ethernet ports will not link up when ethernet cable is attached.

Anybody can help us to solve this problem?

Also where can we get the “CODE” if we click this link; http://rma.mikrotik.com?action=webform&ticket=4ec29gvrrt ?

2

first of all, I don’t think you need an RMA. the link only works if you are a distributor, and purchased the device directly from mikrotik. you must contact support, to get that code.

second - only the first port is PoE, not all 1-5. did you turn on the device? do the other ports (6-10) work? if yes, connect to the device, and check the status of those interfaces. are they enabled?

3

You mean we turn ON the device using the power supply itself?

4

Yes!

5

Can you give me the exact specifications of the RB2011L power supply?