RB2011UAS-2HnD-IN LCD failed

Hardware MikroTik hardware general
1

Hi there, my first post in the forum so please be gentle!
I bought an RB2011 about 2 weeks ago. First, the LCD did not work at all out of the box. I updated the firmware and it started to work (but not immediately).
When I looked at the features list in the previous firmware I discovered that the LCD should have worked with that version anyway!

It worked fine for about a week, but then I noticed the backlight was getting dimmer. Eventually it went out completely and now does not work at all.
I’m 99% sure this is a hardware fault, but just want to run this past the forum (and hopefully Mikrotik staff) before I send it back for a warranty replacement.

There is no LCD menu in winbox or the web interface, but the telnet interface reports it as enabled. See below:

[admin@MikroTik] > lcd print
            enabled: yes
  backlight-timeout: 30m

Your input is appreciated.
Neil.

2

Before concluding it is a hardware fault, please upgrade to RouterOS v6.0 and recalibrate the LCD screen. RouterOS v6.0 has significant LCD improvements and bug fixes compared to version 5.

3

Hi, thanks for getting back to me.
I have now upgraded to V6.0 and can see the LCD menu. It was enabled, with a backlight timeout of 30 mins.
I tried disabling, applying, then re-enabling and applying. Still no output from the LCD. Not even the backlight!
As I said in my first post - the backlight gradually faded off over a few hours. The backlight does not have a brightness control does it?

4

Backlight does not have a brightness control.
Looks like you have no other choice but to contact reseller regarding warranty.

5

Having trouble with my supplier now. he is insisting that I pay for postage, to return a faulty item which is under warranty! Never in my life have I had to pay when it’s not my fault! I am sure this is against the sale of goods act here in the UK.
I also have no idea how long I will be left out of pocket, with no working router to replace it. I find it hard to believe that such a low value item has to be sent all the way back to Latvia for test/repair, leaving me without one for however long that takes. Surely I should simply get a replacement? So far my experience with Mikrotik has unfortunately been a bad one :frowning:

6

http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act/

http://www.which.co.uk/consumer-rights/action/letter-to-refuse-paying-the-cost-of-returning-a-faulty-item-/

7

Thanks for that info n21roadie. I had seen the first link, but the 2nd one is handy to know about!
This seller, who is apparently a Mikrotik approved reseller is now ignoring my emails. I have once again told him of his obligations under UK law and that if he doesn’t remedy the situation, I will involve the office of fair trading.

This should be so simple… newly purchased equipment breaks down… it gets replaced under warranty.

When he was replying to my emails, he kept referencing mikrotik’s RMA procedure… This states

  1. If you have purchased your product from a MikroTik Reseller, please contact the Reseller company regarding all warranty and repair issues, the following instructions apply ONLY if you purchased your equipment directly from MikroTik in Latvia.

Surely this proves that it does not apply to returns in the UK? If I’m wrong about this, please let me know.
I’m getting a bit :angry: about this now!

Thanks for your replies.