RB260GS | Disable Reset-Button HW

SwOS
1

Hi!

We use the RB260GS to bring our customers to our Fibre-Network. We use Ethernet-Connection and DHCP. The Bandwidth is limited by RB260GS via Egress rule and ACL-Rule.

Some our customers are so cunning, that they use the Hardware Reset-Button to gain 1.000 MBit Connection.

That is not what we want. How can we disable the reboot-button without removing it from the board?

Is there a way to make this available via software?

It is not our idea to put VLANs for Data and Default-VLAN for Management, so if the customer resets the unit, it stop passing traffic. That makes much complicated.

To disable the Reset-Button via Software will be a nice feature.

2

Could you not limit it from the source?

OR use netinstall to install ROS with an initial config script, that sends an email out if factory reset?

3

Charge the customer for that.

4

RB260GS doesn’t have RouterOS. There are no options to disable the button in SwOS.
Charging the customer would be a good solution. After all, you can see their speed, can’t you?

5

Yeah, we do, but we always have a discussion with the customer about the fees.
In our General Agreement Terms, there is a special article about manipulating devices owned by the ISP. There also specified the fees for repairing.

But if our network goes down (for maintenance or simply failure), customers starting resetting the Switches.

After that, we have to reconfig each device. And now you have to charge the Customer for that.

I think we will bring a warning label on it, so it is clear to the customer, that pressing this button will cost 49,00 EUR. I hope this will stop the customer of doing that.

What is the source? But no, because we use DHCP and we have no RADIUS on the network. Also our DHCP-Forwarders are not capable for RADIUS authentication. So in the case to limit from the network, we need to script something that will connect to the routers via SSH and insert necessary rules.

6

Can you not place the device in a tamper proof box? With a very big lock on it?

And besides, how many customers do that? Maybe it is an idea, to solder out the button (or just cut the paths on the PCB of the button).

Easier: put some super glue in the hole of the button, or melt a piece of plastic in the hole.


But the tamper / vandal proof bos is nicer. Or just put it in a place where they cannot reach it “easily”.

7

Simply put manually one different MAC address, when the end user reset the switch it loose the MAC and the unit not work anymore… ???