We received a new RB4011 with OS 7.8 pre-installed.
Routerboard factory firmware is also 7.8
So we are unable to downgrade the router to a long-term version what we normally do placing this equipment on customers sites.
Is there a way to downgrade?
You should be able to downgrade to whatever the “factory-software” is. If it is 7.8, there must be a new hardware revision that is not compatible with older versions.
If you need older versions, you will probably need to buy used, or find old stock (which is not likely, as all old stock was probably depleted during the last 2 years).
Maybe you can try a “new lamps for old” and trade with someone that has an old router but is running v7.8.