RB411U + Sierra MC8780 intermittent 3G connection

Hi Guys,

I have built 50 3G units from:

Mobo: RB411U’s
3G: Sierra MC8780
Wi-Fi Radio: R52nM


42 of them seem to work fine, the other 8 do not. The other 8 are configured exactly the same as the working units. I have tried different SIMs from different providers with the same results. All the SIMs work in the working units but none of them work in the 8 not working ones.

This is a failed attempt you can see it successfully connects to the network and then the “sent IPCP ConfReq” continues then the modem disconnects and then attempts again and fails. etc

10:30:19 async,ppp,info 3G-1: initializing…
10:30:19 async,ppp,info 3G-1: reseting link…
10:30:20 async,ppp,info 3G-1: initializing modem…
10:30:21 async,ppp,info 3G-1: dialing out…
10:30:21 async,ppp,debug 3G-1: LCP lowerup
10:30:21 async,ppp,debug 3G-1: LCP open
10:30:21 async,ppp,debug,packet 3G-1: sent LCP ConfReq id=0x7
10:30:21 async,ppp,debug,packet <magic 0x8c21482>
10:30:21 async,ppp,debug,packet
10:30:21 async,ppp,debug,packet
10:30:21 async,ppp,debug,packet 3G-1: rcvd LCP ConfReq id=0x9
10:30:21 async,ppp,debug,packet <asyncmap 0x0>
10:30:21 async,ppp,debug,packet <magic 0x109902a1>
10:30:21 async,ppp,debug,packet
10:30:21 async,ppp,debug,packet
10:30:21 async,ppp,debug,packet
10:30:21 async,ppp,debug,packet 3G-1: sent LCP ConfAck id=0x9
10:30:21 async,ppp,debug,packet <asyncmap 0x0>
10:30:21 async,ppp,debug,packet <magic 0x109902a1>
10:30:21 async,ppp,debug,packet
10:30:21 async,ppp,debug,packet
10:30:21 async,ppp,debug,packet
10:30:21 async,ppp,debug,packet 3G-1: rcvd LCP ConfAck id=0x7
10:30:21 async,ppp,debug,packet <magic 0x8c21482>
10:30:21 async,ppp,debug,packet
10:30:21 async,ppp,debug,packet
10:30:21 async,ppp,debug 3G-1: LCP opened
10:30:21 async,ppp,debug,packet 3G-1: rcvd LCP DiscReq id=0xa
10:30:21 async,ppp,debug,packet <magic 0x109902a1>
10:30:21 async,ppp,debug,packet 3G-1: rcvd CHAP Challenge id=0x1
10:30:21 async,ppp,debug,packet
10:30:21 async,ppp,debug,packet
10:30:21 async,ppp,debug,packet 3G-1: sent CHAP Response id=0x1
10:30:21 async,ppp,debug,packet
10:30:21 async,ppp,debug,packet
10:30:21 async,ppp,debug,packet 3G-1: rcvd CHAP Success id=0x1
10:30:21 async,ppp,info 3G-1: authenticated
10:30:21 async,ppp,debug 3G-1: IPCP lowerup
10:30:21 async,ppp,debug,packet 3G-1: sent IPCP ConfReq id=0x86
10:30:21 async,ppp,debug,packet <addr 0.0.0.0>
10:30:21 async,ppp,debug 3G-1: IPCP open
10:30:21 async,ppp,debug 3G-1: IPV6CP open
10:30:21 async,ppp,debug 3G-1: MPLSCP lowerup
10:30:21 async,ppp,debug,packet 3G-1: sent MPLSCP ConfReq id=0x4
10:30:21 async,ppp,debug 3G-1: MPLSCP open
10:30:21 async,ppp,debug 3G-1: BCP open
10:30:21 async,ppp,debug 3G-1: CCP lowerup
10:30:21 async,ppp,debug 3G-1: CCP open
10:30:21 async,ppp,debug,packet 3G-1: rcvd LCP ProtRej id=0xb
10:30:21 async,ppp,debug,packet 82 81 01 04 00 04
10:30:22 async,ppp,debug,packet 3G-1: rcvd IPCP ConfNak id=0x86
10:30:22 async,ppp,debug,packet <ms-dns 10.11.12.13>
10:30:22 async,ppp,debug,packet <ms-dns 10.11.12.14>
10:30:22 async,ppp,debug,packet 3G-1: sent IPCP ConfReq id=0x87
10:30:22 async,ppp,debug,packet <addr 0.0.0.0>
10:30:22 async,ppp,debug,packet <ms-dns 10.11.12.13>
10:30:22 async,ppp,debug,packet <ms-dns 10.11.12.14>
10:30:23 async,ppp,debug,packet 3G-1: rcvd IPCP ConfNak id=0x87
10:30:23 async,ppp,debug,packet <ms-dns 10.11.12.13>
10:30:23 async,ppp,debug,packet <ms-dns 10.11.12.14>
10:30:23 async,ppp,debug,packet 3G-1: sent IPCP ConfReq id=0x88
10:30:23 async,ppp,debug,packet <addr 0.0.0.0>
10:30:23 async,ppp,debug,packet <ms-dns 10.11.12.13>
10:30:23 async,ppp,debug,packet <ms-dns 10.11.12.14>
10:30:24 async,ppp,debug,packet 3G-1: rcvd IPCP ConfNak id=0x88
10:30:24 async,ppp,debug,packet <ms-dns 10.11.12.13>
10:30:24 async,ppp,debug,packet <ms-dns 10.11.12.14>
10:30:24 async,ppp,debug,packet 3G-1: sent IPCP ConfReq id=0x89
10:30:24 async,ppp,debug,packet <addr 0.0.0.0>

Here is a successful attempt

10:36:16 async,ppp,debug,packet 3G-1: rcvd IPCP ConfNak id=0xc
10:36:16 async,ppp,debug,packet <ms-dns 10.11.12.13>
10:36:16 async,ppp,debug,packet <ms-dns 10.11.12.14>
10:36:16 async,ppp,debug,packet 3G-1: sent IPCP ConfReq id=0xd
10:36:16 async,ppp,debug,packet <addr 0.0.0.0>
10:36:16 async,ppp,debug,packet <ms-dns 10.11.12.13>
10:36:16 async,ppp,debug,packet <ms-dns 10.11.12.14>
10:36:16 async,ppp,debug,packet 3G-1: rcvd IPCP ConfReq id=0x2
10:36:16 async,ppp,debug,packet 3G-1: sent IPCP ConfNak id=0x2
10:36:16 async,ppp,debug,packet <addr 0.0.0.0>
10:36:16 async,ppp,debug,packet 3G-1: rcvd IPCP ConfNak id=0xd
10:36:16 async,ppp,debug,packet <addr 10.86.196.178>
10:36:16 async,ppp,debug,packet <ms-dns 212.18.160.133>
10:36:16 async,ppp,debug,packet <ms-dns 212.18.160.134>
10:36:16 async,ppp,debug,packet 3G-1: sent IPCP ConfReq id=0xe
10:36:16 async,ppp,debug,packet <addr 10.86.196.178>
10:36:16 async,ppp,debug,packet <ms-dns 212.18.160.133>
10:36:16 async,ppp,debug,packet <ms-dns 212.18.160.134>
10:36:16 async,ppp,debug,packet 3G-1: rcvd IPCP ConfReq id=0x3
10:36:16 async,ppp,debug,packet 3G-1: sent IPCP ConfAck id=0x3
10:36:16 async,ppp,debug,packet 3G-1: rcvd IPCP ConfAck id=0xe
10:36:16 async,ppp,debug,packet <addr 10.86.196.178>
10:36:16 async,ppp,debug,packet <ms-dns 212.18.160.133>
10:36:16 async,ppp,debug,packet <ms-dns 212.18.160.134>
10:36:16 async,ppp,debug 3G-1: IPCP opened
10:36:16 async,ppp,info 3G-1: could not determine remote address, using 10.112.112.124
10:36:16 async,ppp,info 3G-1: connected

The strange thing is that sometimes these 8 will work and others it will not, the others work every time.

I have tried v6, v6rc1, v5.25, v5.18rc1, v5.16 all have the same results. (well v6 cannot acquire the serial port but MikroTik are aware of the issue this effected all units)

Any suggestions what could be wrong?

It is probably worth checking the firmware versions in the two groups of modems to see if a pattern is evident.

Thanks for the suggestion.

BAD

AT
OK
ATI
Manufacturer: Sierra Wireless, Inc.
Model: MC8780
Revision: F1_0_0_10AP C:/WS/FW/F1_0_0_10AP/MSM7200R3/SRC/AMSS 2007/11/08 10:51:15
IMEI: 3542******
IMEI SV: 7
FSN: D3310********
3GPP Release 6
+GCAP: +CGSM,+DS,+ES

Manufacturer: Sierra Wireless, Inc.
Model: MC8780
Revision: F1_0_0_17AP C:/WS/FW/F1_0_0_17AP/MSM7200R3/SRC/AMSS 2008/05/23 00:09:28
IMEI: 353577********
IMEI SV: 11
FSN: D3318*********
3GPP Release 6
+GCAP: +CGSM,+DS,+E

ATI
Manufacturer: Sierra Wireless, Inc.
Model: MC8780
Revision: F1_2_3_15AP C:/WS/FW/F1_2_3_15AP/MSM7200R3/SRC/AMSS 2008/07/09 13:02:11
IMEI: 354219*********
IMEI SV: 13
FSN: D3332*********
3GPP Release 6
+GCAP: +CGSM,+FCLASS,+DS


GOOD

AAT
OK
ATI
Manufacturer: Sierra Wireless, Inc.
Model: MC8780
Revision: F1_2_3_15AP C:/WS/FW/F1_2_3_15AP/MSM7200R3/SRC/AMSS 2008/07/09 13:02:11
IMEI: 35421**********
IMEI SV: 13
FSN: D692**********
3GPP Release 5
+GCAP: +CGSM,+DS,+ES


AT
OK
ATI
Manufacturer: Sierra Wireless, Inc.
Model: MC8780
Revision: F1_2_3_15AP C:/WS/FW/F1_2_3_15AP/MSM7200R3/SRC/AMSS 2008/07/09 13:02:11
IMEI: 354219*********
IMEI SV: 13
FSN: D69234*******
3GPP Release 5
+GCAP: +CGSM,+DS,+ES


Model: MC8780
Revision: F1_2_3_15AP C:/WS/FW/F1_2_3_15AP/MSM7200R3/SRC/AMSS 2008/07/09 13:02:11
IMEI: 3566*********
IMEI SV: 13
FSN: D3308*******
3GPP Release 6
+GCAP: +CGSM,+DS,+ES


Looks like its not the firmware…