Hello Folks!
Regarding support from mikrotik I must say some words.
Forum has been very helpful for us, also our distributor has helped a lot.
I always had got answer on my supout files within 1-3 officedays, I do what they tell me, write a small report what happened and so on, eventually if possible doing some tests and also include those steps in the support request to them.
Our business staff will not agree with me in all aspects, they claim to many stops and wasted time, however they always do. They even bought some more ASA5510 instead of CCR some months ago due to various problem at that time, which was solved in next RoS release 
and we invested some money on more expensive devices.
And yes over the years we have had capacitor problem, crs problem, wireless protocol problem, routing mark problem, ccr port problem and device hanging problems, device power off problems.
But they always solved after some time. Rollbacks has always worked so far, and we do keep cold and hot stand by devices to mitigate discrapency as much as possible.
Changing capacitors is a bit tricky, I did that on some of our devices and also some of our competitors around as well. The nice with that was competitor’s come back for more help and we earned some money, thank you mikrotik
I must also say, we do not have any fancy firewalls or vpn settings, we always try to do it as simple as possible, therefore we eventually did not hit so many bugs.
The grass is not much greener on the other side, we have had similar problems with Cisco, HP, IBM, Dell, McAfee, Buffalo devices. They were more expensive and tricky to fix so to say, their support costs money and took longer time, except the SLA we have with IBM, responce time “next day on site”, that comes with a price tag to.
