Readable Support.rif File to Upload for Analysis, How TO?

How can I export a readable Support.rif file to a word processor so I can annotate private info before uploading for analysis? I tried both under MacOS Mavericks as well as Windows 7 Ultimate and both are unable to open document…very frustrating indeed.

Why don’t they have it in rich text file format…it can’t be that large of a file!

you can read these files in your mikrotik.com account, look for supout.rif viewer. you will see that it’s not a simple document

You make it sound so easy; however, I am just in a loop. I set up a Mikrotik.com account and can’t log in. The password gave was no good. Requested change password…changed it and still unable to log in.

you must have received a confirmation email. if not, tell me the login you used.

Yes, I did however, I might have had a typo and for my protection wouldn’t accept the correct one later. My login is the same as here…Nollitik. Thank you!

Please refresh my account (Nollitik) at Mikrotik.com Support so I can use the supout.rif reader. I can’t login because the account was never properly activated.

Please, please, please…this VPN has been dragging out too long and I want to enjoy my Mikrotik

Better to write such requests directly to mikrotik support by email.

Is it support at mikrotik dot com?

I emailed to support…lets hope someone responds.