RMA

Hardware MikroTik hardware general
1

For those customers here in the US, I just received this from Titan Wireless.

Hi Tim,

The RMA process for Mikrotik returns can take several months, and a general turn around time of about three months is expected. We do not ship each item we receive for RMA to Mikrotik as we receive them. It is expensive as we have to ship to Russia, so we usually ship once a month. Once they receive it, they will go through the steps in their process. Once complete, the items will be shipped back to us from Russia. You may fill out the credit card authorization form if you want an advanced replacement. I apologize for any inconvenience.

You must be kidding, right? :open_mouth:

2

Just wondering why Russia?

3

I think that is a holdover from the Cold War “Soviet Union”. Actually, it is Latvia. I don’t know how they feel about it, but I might be offended if I lived in Latvia. :wink:

A few actresses have come from Latvia. My fav is Col. Klink’s secretary in “Hogan’s Heroes”. There were two, and the first season secretary, Cynthia Lynn (Helga), was my favorite.
http://www.yourememberthat.com/media/15414/Cynthia_Lynn/#.UTeQ4dZvPSg

4

I sent a board directly to Mikrotik once (special circumstances) and it cost me $15.

I think I would start ordering from someone else…

5

I would pay $15 for shipping. I made much more than that on the original sale. But three months for an RMA…??? Then they want me to “front” them the money (using an old drug dealer’s term for $99) to get an immediate replacement? What is with that??

6

Thats ridiculous. Your getting screwed.

The board I sent I got back within a month. I always thought titian was way over priced anyway.

7

Considering I am loaning my customer my spare router until that one is returned, I have already “fronted” the $99. The bad part is the replacement I loaned them is a RB433UAH. I think you may be correct.

8

If the board is within warranty and we find it to be faulty we would just ship a replacement.

We would then report faulty ones back to MikroTik in a batch, new replacements then get added to our stock.

We never make a customer wait for an RMA to MikroTik !

Nick.

9

I have been using RouterBoards for about a year now.

I am a LinITX customer, there service is one of the best I have ever received. I had a power supply go fault and they just shipped a new one out for next day delivery.

:smiley:

Thanks

Paul
BPNL

10

Deleted because not related.

11

Really? Sounds more uneducated to me.

Wait, I’m from the US, I must have been “trained” too and didn’t even realize it.

Lmao. Absolutely the dumbest thing I have heard in a long time.

12

Streakwave has the same policy.


Sent from my iPhone using Tapatalk

13

Deleted because not related.

14

@Dobby: It isn’t YOUR router out of service for 3 months while they “save money”. BTW, if you are into political rhetoric, you are from Germany? Isn’t that the country we kicked the crap out of in 1945, or are you rewriting that history too?

edit: I don’t mean that as critical of Germany as it may sound. We aren’t the innocents. We have our own faults. Hell, we killed a bunch of our own in the Civil War.

I know Latvia is not Russia. I’m sure Titan Wireless knows that too.

15

Deleted because not related.

16

Dobby is topic killer again.

17

Just a follow-up on this. It has now been three months, and no router yet. Maybe they sold it to someone else?

My customer thinks I am the incompetent party. I don’t like that. I am about to replace my spare router at his location with a new router so I can get my spare back. I don’t like that either. :frowning:

18

Update: I received my RMA router replacement last night. It took 3 months 14 days.