I just bought a router based on recommendation from the ones that installed my system in the house (two AP).
After the switch of router there is one thing that doesn’t work and it seems to be a common problem.
In Sweden we have a brand called “Plejd” which is a smart-home-lightning-producer.
They have a gateway so that I can control my lights when away.
Now with the new router, the gateway can’t get contact with their cloud and they don’t know exactly how to fix this.
I know it might be hard, but trying to find some answers where the experts are
It’s hEx RB750Gr if that says something? I haven’t changed anything. So not exactly sure if it’s configured correctly, but as everything else works it can’t be that bad.
The Plejd-gateway is connected directly to the router with a cable.
Fiber network into the house directly to the router and then wifi out via 2 AP.
No, but I also have a switch and moved it from the switch to the router without any difference.
It’s something that these routers do that this gateway doesn’t like. I can see it’s connected and that there is activity, but something makes it not connect to their cloud.
Most likely some incoming connection being blocked. But then you need to know what.
If you set the gateway to fixed ip, you can foresee a firewall rule to that ip and log all activity. Gradually open ports as you see them being logged.
Should allow you to determine what is needed.
Another option
Disconnect the port from bridge where gateway is connected to and put it in DMZ. Straight connected to WAN.
But personally I am not a fan of doing that.
Do you know which IP address(es), ports, protocols does this Plejd device use?
Is it this thingy here?
GWY-01 Gateway https://plejd.com/products/GWY-01
the manual seems particularly void of technical info, there is on installer page: https://plejd.com/installer
a rather interesting statement:
Outstanding support
With our knowledgeable support of experienced and trained electricians, you will always get the help you need, when you need it. We develop all our products in-house and have the necessary expertise close at hand to assist with optimal support in all different cases, from simple questions to technical support and advice.
though it has to be seen if it applies only to installers and you as “final” user will be excluded.
From other sources, it seems like it wants to talk with https://cloud.plejd.com/ but without knowing if it uses a particular service or port it will be difficult to find which (if any) firewall rule blocks it.
The thingy has a solid yellow light (meaning it cannot connect) right?
Thank you for the info.
I will try to get this file and post here.
You’re correct with the yellow light.
The electricians and support at Plejd don’t know what makes this problem. I’ve read somewhere about certain ports that has to be open, but some others says this is not the case.
When GWY-01 has a solid yellow light, it means that it is installed, but that it currently has no connection to Plejd’s cloud. See the app for troubleshooting to identify which link in the chain is failing
Have you already used the app for troubleshooting as advised there?
which misses dns-server setting … I’m not sure if ROS uses some fall back (I suspect it doesn’t) by adding own address if none of DNS servers are included. But you really should add at least two DNS server here, in most cases you can use some well known public DNS servers (such as 8.8.8.8 or 8.8.4.4 - google - or 1.1.1.1 - cloudflare).
In addition to that, you should check if your ISP sends DNS servers with DHCP leases. Execute /ip/dns/print, DNS servers included in DHCP lease will be listed under dynamic-servers. You don’t seem to have servers set statically and if DHCP lease doesn’t come with its own servers, then router can’t resolve anything either. If this is the case, then set at least one DNS server here as well, e.g.
/ip/dns
set servers=8.8.8.8
or something similar.
Note that settings in /ip/dns only matter for client devices if router is set as DNS resolver in DHCP leases (or static config on clients, e.g. if /ip/dhcp-server/network settings include dns-server=<router’s LAN IP>).
It only proves that router itself can resolve FQDN to IP address. IMO it’s still doubtful if wireless stations can do it as it’s highly possible that they don’t receive DNS server addresses with DHCP lease.
