Sales Report

Friends configured the user manager in mikrotik to work with the system pre paid through the voucher cards, so far so good, the problem for some profiles that I have set up the vouchers, it does not register in the reports that is to know how much I have in money in the box, how many cards were sold, he ta recording of some and not others, I’ve reconfigured everything and yet nothing excludes all users and profiles, started from 0, and still nothing, I do not know WHAT may be. Someone has gone through a similar problem? Can someone help me?