servicedesk mikrotik

RouterOS Beginner Basics
1

System for automating technical support work with customer requests

Why is this service so bad!

  1. They take a long time to answer!
  2. Formal answer!

For example, 6 days ago 9:22 AM my request

Answer:
Gļebs K.Yesterday 10:07 AM
If you require assistance with configuration, we ask you to contact the company from which you did purchase this product:

https://mikrotik.com/buy

If you require premium support, then you can contact our consultants in order to get assistance with network planning and/or configuration:

https://mikrotik.com/consultants

You can also try to ask for help on our user forum:
https://forum.mikrotik.com

Or you can learn from our software manuals:
https://wiki.mikrotik.com/wiki/Main_Page
https://help.mikrotik.com/docs/

Best regards,
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2

Why do you need such a technical support service?

Please refer to our previous replies.
We are closing the ticket.
Best regards,

Then close all requests immediately, without waiting.
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3

Support doesn’t provide networking training or configuration services, and creating duplicate, triplicate tickets only bogs down the response times. In this case, the queries are more appropriate for consultants, hence the given response.

4

I checked your ticket. There is no bug report, just asking for somebody to check their network. MikroTIk does not offer such services.

5

amaranthvanni, you disclose answers from Mikrotik support. Show your inquiry as well. For the sake of transparency.

6

Why are you complaining here instead of simply asking for assistance, like normal people do??

7

He came here for complaining only.