Simple Queue not wornking in the download stream

I have about 320 simple queue and 22 vlans

for some reason the simple queue stop working in one way, so right now my customer can donaload all they want and is killing my intenrnet access
I need some help to solve this problems, thank you.

here is some the simple queue

/queue simple
add burst-limit=0/0 burst-threshold=0/0 burst-time=0s/0s comment=“”
direction=both disabled=yes dst-address=0.0.0.0/0 interface=all limit-at=
64k/64k max-limit=64k/64k name=“Limiting p2p” p2p=all-p2p parent=none
priority=8 queue=pcq/pcq target-addresses=10.0.0.0/8 total-queue=
default-small
add burst-limit=0/0 burst-threshold=0/0 burst-time=0s/0s comment=“”
direction=both disabled=yes dst-address=190.14.192.131/32 interface=all
limit-at=2M/2M max-limit=2M/2M name=voip-server-clarocom-1 parent=none
priority=1 queue=default-small/default-small target-addresses=10.0.0.0/8
total-queue=default-small
add burst-limit=0/0 burst-threshold=0/0 burst-time=0s/0s comment=“”
direction=both disabled=yes dst-address=190.14.192.132/32 interface=all
limit-at=2M/2M max-limit=2M/2M name=voip-server-clarocom-2 parent=none
priority=1 queue=default-small/default-small target-addresses=10.0.0.0/8
total-queue=default-small
add burst-limit=0/0 burst-threshold=0/0 burst-time=0s/0s comment=“”
direction=both disabled=no dst-address=0.0.0.0/0 interface=all limit-at=
0/0 max-limit=1k/1k name=“Vlan172 Default” parent=none priority=8 queue=
default-small/default-small target-addresses=10.42.12.0/28 total-queue=
default-small
add burst-limit=0/0 burst-threshold=0/0 burst-time=0s/0s comment=“”
direction=both disabled=no dst-address=0.0.0.0/0 interface=all limit-at=
0/0 max-limit=10M/10M name=“Vlan174 Default” parent=none priority=8
queue=default-small/default-small target-addresses=10.42.16.0/28
total-queue=default-small
add burst-limit=0/0 burst-threshold=0/0 burst-time=0s/0s comment=“”
direction=both disabled=no dst-address=0.0.0.0/0 interface=all limit-at=
0/0 max-limit=1k/1k name=“Vlan130 Default” parent=none priority=8 queue=
default-small/default-small target-addresses=10.30.4.0/28 total-queue=
default-small
add burst-limit=0/0 burst-threshold=0/0 burst-time=0s/0s comment=“”
direction=both disabled=no dst-address=0.0.0.0/0 interface=all limit-at=
0/0 max-limit=1k/1k name=“Vlan132 Default” parent=none priority=8 queue=
default-small/default-small target-addresses=10.30.12.0/28 total-queue=
default-small
add burst-limit=0/0 burst-threshold=0/0 burst-time=0s/0s comment=“”
direction=both disabled=no dst-address=0.0.0.0/0 interface=all limit-at=
0/0 max-limit=0/0 name=“Vlan170 Default” parent=none priority=8 queue=
default-small/default-small target-addresses=10.42.4.0/28 total-queue=
default-small
add burst-limit=0/0 burst-threshold=0/0 burst-time=0s/0s comment=“”
direction=both disabled=no dst-address=0.0.0.0/0 interface=all limit-at=
0/0 max-limit=1k/1k name=“Vlan180 Default” parent=none priority=8 queue=
default-small/default-small target-addresses=10.44.4.0/28 total-queue=
default-small
add burst-limit=0/0 burst-threshold=0/0 burst-time=0s/0s comment=“”
direction=both disabled=no dst-address=0.0.0.0/0 interface=all limit-at=
0/0 max-limit=1k/1k name=“Vlan182 Default” parent=none priority=8 queue=
default-small/default-small target-addresses=10.44.12.0/28 total-queue=
default-small
add burst-limit=0/0 burst-threshold=0/0 burst-time=0s/0s comment=“”
direction=both disabled=no dst-address=0.0.0.0/0 interface=all limit-at=
0/0 max-limit=1k/1k name=“Vlan100 Default” parent=none priority=8 queue=
default-small/default-small target-addresses=10.11.6.0/28 total-queue=
default-small
add burst-limit=0/0 burst-threshold=0/0 burst-time=0s/0s comment=“”
direction=both disabled=no dst-address=0.0.0.0/0 interface=all limit-at=
0/0 max-limit=1k/1k name=“Vlan102 Default” parent=none priority=8 queue=
default-small/default-small target-addresses=10.11.14.0/28 total-queue=
default-small
add burst-limit=0/0 burst-threshold=0/0 burst-time=0s/0s comment=“”
direction=both disabled=no dst-address=0.0.0.0/0 interface=all limit-at=
0/0 max-limit=1k/1k name=“Vlan104 Default” parent=none priority=8 queue=
default-small/default-small target-addresses=10.11.20.0/28 total-queue=
default-small
add burst-limit=0/0 burst-threshold=0/0 burst-time=0s/0s comment=“”
direction=both disabled=no dst-address=0.0.0.0/0 interface=all limit-at=
0/0 max-limit=1k/1k name=“Vlan106 Default” parent=none priority=8 queue=
default-small/default-small target-addresses=10.11.28.0/28 total-queue=
default-small
add burst-limit=0/0 burst-threshold=0/0 burst-time=0s/0s comment=“”
direction=both disabled=no dst-address=0.0.0.0/0 interface=all limit-at=
0/0 max-limit=1k/1k name=“Vlan108 Default” parent=none priority=8 queue=
default-small/default-small target-addresses=10.11.36.0/28 total-queue=
default-small
add burst-limit=0/0 burst-threshold=0/0 burst-time=0s/0s comment=“”
direction=both disabled=no dst-address=0.0.0.0/0 interface=all limit-at=
0/0 max-limit=2M/4M name=“Vlan190 Paitilla” parent=none priority=8 queue=
default-small/default-small target-addresses=10.45.0.0/24 total-queue=
default-small

QUEUE TREE (QoS)

/queue tree
add burst-limit=0 burst-threshold=0 burst-time=0s disabled=no limit-at=0
max-limit=0 name=imap-rx packet-mark=imap-rx parent=“UPLOAD Global-IN”
priority=2 queue=“PCQ UP”
add burst-limit=0 burst-threshold=0 burst-time=0s disabled=yes limit-at=0
max-limit=0 name=Email_Out packet-mark=smtp-tx parent=global-out
priority=1 queue=default
add burst-limit=0 burst-threshold=0 burst-time=0s disabled=no limit-at=0
max-limit=0 name=voip-sip-total packet-mark=voip-sip-total parent=
Global_Total- priority=1 queue=pcq
add burst-limit=0 burst-threshold=0 burst-time=0s disabled=no limit-at=0
max-limit=0 name=voip-rtp-total packet-mark=voip-rtp-total parent=
Global_Total- priority=1 queue=pcq
add burst-limit=0 burst-threshold=0 burst-time=0s disabled=no limit-at=0
max-limit=0 name=icmp-total packet-mark=icmp-total parent=
“DOWNLOAD - Global-OUT” priority=1 queue=“PCQ DOWN”
add burst-limit=0 burst-threshold=0 burst-time=0s disabled=no limit-at=0
max-limit=0 name=http-total packet-mark=http-total parent=
“DOWNLOAD - Global-OUT” priority=4 queue=“PCQ DOWN”
add burst-limit=0 burst-threshold=0 burst-time=0s disabled=no limit-at=0
max-limit=0 name=https-total packet-mark=https-total parent=Global_Total-
priority=4 queue=pcq
add burst-limit=0 burst-threshold=0 burst-time=0s disabled=no limit-at=0
max-limit=0 name=Terminal_Service packet-mark=terminal-services parent=
Global_Total- priority=2 queue=pcq
add burst-limit=0 burst-threshold=0 burst-time=0s disabled=no limit-at=0
max-limit=0 name=Magic-jack packet-mark=magicjack parent=
“DOWNLOAD - Global-OUT” priority=1 queue=“PCQ DOWN”
add burst-limit=0 burst-threshold=0 burst-time=0s disabled=no limit-at=0
max-limit=3096k name=“Alberto Down - Dell” packet-mark=
“Alberto - Dell Down” parent=“vlan174 Voip Office” priority=8 queue=pcq
add burst-limit=0 burst-threshold=0 burst-time=0s disabled=no limit-at=0
max-limit=1M name=“Alberto UP - Dell” packet-mark=“Alberto - Dell UP”
parent=“UPLOAD Global-IN” priority=8 queue=“PCQ UP”
add burst-limit=0 burst-threshold=0 burst-time=0s disabled=no limit-at=0
max-limit=0 name=SMTP packet-mark=SMTP-25 parent=“UPLOAD Global-IN”
priority=3 queue=“PCQ UP”
add burst-limit=0 burst-threshold=0 burst-time=0s disabled=no limit-at=0
max-limit=0 name=POP3 packet-mark=POP3-110 parent=“DOWNLOAD - Global-OUT”
priority=5 queue=“PCQ DOWN”
add burst-limit=0 burst-threshold=0 burst-time=0s disabled=no limit-at=0
max-limit=0 name=icmp-up packet-mark=icmp-total parent=“UPLOAD Global-IN”
priority=1 queue=“PCQ UP”

/ip firewall mangle
add action=mark-packet chain=forward comment=“VOIP Office” disabled=yes
new-packet-mark=VOIP passthrough=no src-address=192.14.202.3
add action=mark-packet chain=forward comment=“VOIP Office” disabled=yes
dst-address=190.14.202.3 new-packet-mark=VOIP passthrough=no
add action=mark-connection chain=forward comment=“” disabled=yes
new-connection-mark=p2p_conn p2p=all-p2p passthrough=yes
add action=mark-packet chain=forward comment=“” connection-mark=p2p_conn
disabled=yes new-packet-mark=p2p passthrough=yes
add action=mark-packet chain=forward comment=http-total disabled=no
new-packet-mark=http-total passthrough=yes port=80 protocol=tcp
add action=mark-packet chain=forward comment=“Voip sip total” disabled=no
dscp=26 new-packet-mark=voip-sip-total passthrough=yes
add action=mark-packet chain=prerouting comment=“HTTPS Total” disabled=no
new-packet-mark=https-total passthrough=yes port=443 protocol=tcp
add action=mark-packet chain=forward comment=“ICMP Total” disabled=no
new-packet-mark=icmp-total passthrough=yes protocol=icmp
add action=mark-packet chain=forward comment=“VOIP RTP Total” disabled=no
dscp=46 new-packet-mark=voip-rtp-total passthrough=yes
add action=mark-packet chain=forward comment=“Email Out” disabled=no
dst-port=25 new-packet-mark=SMTP-25 passthrough=yes protocol=tcp
src-port=25
add action=mark-packet chain=postrouting comment=“POP3 Email In” disabled=no
new-packet-mark=POP3-110 passthrough=yes protocol=tcp src-port=110
add action=mark-packet chain=prerouting comment=“IMAP TCP Email In” disabled=
no new-packet-mark=imap-rx passthrough=yes protocol=tcp src-port=143
add action=mark-packet chain=prerouting comment=“IMAP UDP Email In” disabled=
no new-packet-mark=imap-rx passthrough=yes protocol=udp src-port=143
add action=mark-packet chain=prerouting comment=“IMAP SSL Email In”
disabled=no new-packet-mark=imap-rx passthrough=yes protocol=tcp
src-port=993
add action=mark-packet chain=forward comment=“POP3 Port 995 SSL” disabled=no
new-packet-mark=POP3-995 passthrough=yes protocol=tcp src-port=995
add action=mark-packet chain=prerouting comment=“Email TLS/SSL Out” disabled=
no dst-port=465 new-packet-mark=smtp-tx passthrough=yes protocol=tcp
add action=mark-packet chain=prerouting comment=“Terminal Services” disabled=
no dst-port=3389 new-packet-mark=terminal-services passthrough=yes
protocol=tcp
add action=mark-packet chain=prerouting comment=P2P disabled=no
new-packet-mark=p2p p2p=all-p2p passthrough=yes
add action=mark-packet chain=forward comment=Magicjack disabled=no dst-port=
5060-5070 new-packet-mark=magicjack passthrough=yes protocol=udp
add action=mark-packet chain=prerouting comment=“Alberto Laptop Test”
disabled=no new-packet-mark=“Alberto - Dell UP” passthrough=yes
src-address=10.42.16.2
add action=mark-packet chain=postrouting comment=“” disabled=no dst-address=
10.42.16.2 new-packet-mark=“Alberto - Dell Down” passthrough=yes
add action=mark-packet chain=forward comment=“SMTP - 587” disabled=no
dst-port=587 new-packet-mark=“SMTP - Port 587” passthrough=yes protocol=
tcp src-port=587