Guys I purchased a Level 6 license after installing RouterOS onto a PC…after I started having issue with constant reboots(suspected HDD) I converted it to a VM…and it asked again for a new license key as it detected it was on new hardware…fair enough.
I emailed support and was told that they would not issue me a replacement key for the virtualized instance…and that I needed to purchase a new license. I was told if I wanted to use my old license I needed to re-install to the same hardware.
So I bought I new HDD put it in the same server and re-installed…guess what, different software ID, so again my old key does not work. I’ve emailed support many times over the last week and they will not respond.
What do I need to do to get the same ID as before so that my old key will work? Does the new drive size need to be the same as the previous one? The problem is that it was partitioned and I have no idea what the actual partition size was…the old drive is dead…
Not sure what email you are refering to but I have not been offered a replacement key. The only correspondence I have received is from a guy called Sergejs saying “As this is new installation, you need to purchase new license.”
and
“Install MikroTik RouterOS on the same disk, then software-id should be the same.
For new installation there will be different key.”
Which is correct, it’s a different key, which I explained to Sergejs is because of a new HDD, and I’ve emailed since but no one has offered me a replacement key!
