[solved] RB2011UiAS - turns off / self-initiated standby

RouterOS Beginner Basics
1

Hi Community,

i’ve configured a RB2011UiAS-2HnD-IN as a Hotspot with walled garden.

Unluckily, I’m facing a strange problem with this device.
In my office, the router runs without any problems over days.
On my customers site, it turns off after a while. If I plug the network cable (which is the only cable attached), the router is booting up again.

I’ve replaced the RB2011UiAS-2HnD-IN with a new one - same problem.
Has anybody here faced this behavior before?

2

Make sure you are running RouterOS 6.4 or newer and RouterBOOT 3.09 or newer; reference this thread. In general, it is just recommended that you update to the latest versions.

– Nathan

3

this post was a duplicate

4

Hi Nathan,

thank you for your reply.

I’ll try to update the “RouterBOOT” when i get the device back from the customer.
The firmware version on the device is RouterOS 6.21.1.

As far as I understand, RouterBOOT doesn’t update automatically with the RouterOS Update?

It seems like gigabit ethernet on the wan side could be the problem, I’ll try to check that too.

5

Hi,

it seems like the onsite admin forgot to turn off poe on the connected switch.

Problem solved. :smiley: