Some websites do not load - PPPOE -

Hi there,
Noob question here so apologies. I recently moved into a new house here in the UK that is only provided by OFNL. I previously used my MikroTik Hex5 with my old ISP on PPPOE with no issues.
For the move, I factory reset it and have connected it to the OFNL Fibre box and then into WAN/eth1. Eth2 then goes to my Eero for WIFI and ETH3 goes to my switch for the ethernet ports in the house.
Initially I had an issue with Geolocking as my property was being assigned IP addresses from a range that previously belonged to an USA company which got sorted. I’m now in a situation where a few websites in particular (which I use as part of my job) do not load or they load then stop working after a few seconds. I have raised this with my ISP and after a few mentions of MTU and MSS Clamping, I decided to look into this in a bit more detail. This seemed to add up as I’ve read detect VPN usage (to prevent unauthorised location access) via MTU value changing.

When I run Ping -D -s xxxx www..com the value I get to before I get a frag needed error is 1452. I have reported this to my ISP but they don’t seem interested in this anymore. They have said the fix is regarding DNS and that my DNS servers need to be 8.8.8.8 and 8.8.4.4. In RouterOS, I have added these in, both in DNS and then DHCP Server > Networks and have turned off DNS peer but still no luck. I’m at a point now where they want to charge me £15 per 15 minutes to diagnose this issue because I’m using a non-ISP router and the DNS issue has fixed this issue for all other customers, the only differentiater is that I’m not using their router. Before I cave into their demand I thought I’d seek assistance here as the hardware functioned fine on PPPOE at my old property.

RouterOS v7.13.5
Current MTU on pppoe-out1 is 1480
MTU on Bridge, Eth1, Eth2, Eth3, Eth4, Eth5 is all 1500.

Thanks in advance

# 2024-02-28 17:30:27 by RouterOS 7.13.5
# software id = 7EUS-LBI8
#
# model = RB750Gr3
# serial number = 123456789
/interface bridge
add admin-mac=B8:69:F4:7F:2A:2A auto-mac=no comment=defconf name=bridge
/interface pppoe-client
add add-default-route=yes disabled=no interface=ether1 name=pppoe-out1 user=\
    pppoe_username
/interface list
add comment=defconf name=WAN
add comment=defconf name=LAN
/ip hotspot profile
set [ find default=yes ] html-directory=hotspot
/ip pool
add name=dhcp ranges=192.168.88.2-192.168.88.254
/ip dhcp-server
add address-pool=dhcp interface=bridge lease-time=10m name=defconf
/port
set 0 name=serial0
/interface bridge port
add bridge=bridge comment=defconf interface=ether2
add bridge=bridge comment=defconf interface=ether3
add bridge=bridge comment=defconf interface=ether4
add bridge=bridge comment=defconf interface=ether5
/ip neighbor discovery-settings
set discover-interface-list=LAN
/interface list member
add comment=defconf interface=bridge list=LAN
add comment=defconf interface=ether1 list=WAN
add interface=pppoe-out1 list=WAN
/ip address
add address=192.168.88.1/24 comment=defconf interface=bridge network=\
    192.168.88.0
/ip dhcp-client
add comment=defconf disabled=yes interface=ether1 use-peer-dns=no
/ip dhcp-server network
add address=192.168.88.0/24 comment=defconf dns-server=8.8.8.8,8.8.4.4 \
    gateway=192.168.88.1
/ip dns
set allow-remote-requests=yes servers=8.8.8.8,8.8.4.4
/ip dns static
add address=192.168.88.1 comment=defconf name=router.lan
/ip firewall filter
add action=accept chain=input comment=\
    "defconf: accept established,related,untracked" connection-state=\
    established,related,untracked
add action=drop chain=input comment="defconf: drop invalid" connection-state=\
    invalid
add action=accept chain=input comment="defconf: accept ICMP" protocol=icmp
add action=accept chain=input comment=\
    "defconf: accept to local loopback (for CAPsMAN)" dst-address=127.0.0.1
add action=drop chain=input comment="defconf: drop all not coming from LAN" \
    in-interface-list=!LAN
add action=accept chain=forward comment="defconf: accept in ipsec policy" \
    ipsec-policy=in,ipsec
add action=accept chain=forward comment="defconf: accept out ipsec policy" \
    ipsec-policy=out,ipsec
add action=fasttrack-connection chain=forward comment="defconf: fasttrack" \
    connection-state=established,related hw-offload=yes
add action=accept chain=forward comment=\
    "defconf: accept established,related, untracked" connection-state=\
    established,related,untracked
add action=drop chain=forward comment="defconf: drop invalid" \
    connection-state=invalid
add action=drop chain=forward comment=\
    "defconf: drop all from WAN not DSTNATed" connection-nat-state=!dstnat \
    connection-state=new in-interface-list=WAN
/ip firewall mangle
add action=change-mss chain=forward new-mss=clamp-to-pmtu passthrough=yes \
    protocol=tcp tcp-flags=syn
/ip firewall nat
add action=masquerade chain=srcnat comment="defconf: masquerade" \
    ipsec-policy=out,none out-interface-list=WAN
/ipv6 firewall address-list
add address=::/128 comment="defconf: unspecified address" list=bad_ipv6
add address=::1/128 comment="defconf: lo" list=bad_ipv6
add address=fec0::/10 comment="defconf: site-local" list=bad_ipv6
add address=::ffff:0.0.0.0/96 comment="defconf: ipv4-mapped" list=bad_ipv6
add address=::/96 comment="defconf: ipv4 compat" list=bad_ipv6
add address=100::/64 comment="defconf: discard only " list=bad_ipv6
add address=2001:db8::/32 comment="defconf: documentation" list=bad_ipv6
add address=2001:10::/28 comment="defconf: ORCHID" list=bad_ipv6
add address=3ffe::/16 comment="defconf: 6bone" list=bad_ipv6
/ipv6 firewall filter
add action=accept chain=input comment=\
    "defconf: accept established,related,untracked" connection-state=\
    established,related,untracked
add action=drop chain=input comment="defconf: drop invalid" connection-state=\
    invalid
add action=accept chain=input comment="defconf: accept ICMPv6" protocol=\
    icmpv6
add action=accept chain=input comment="defconf: accept UDP traceroute" \
    dst-port=33434-33534 protocol=udp
add action=accept chain=input comment=\
    "defconf: accept DHCPv6-Client prefix delegation." dst-port=546 protocol=\
    udp src-address=fe80::/10
add action=accept chain=input comment="defconf: accept IKE" dst-port=500,4500 \
    protocol=udp
add action=accept chain=input comment="defconf: accept ipsec AH" protocol=\
    ipsec-ah
add action=accept chain=input comment="defconf: accept ipsec ESP" protocol=\
    ipsec-esp
add action=accept chain=input comment=\
    "defconf: accept all that matches ipsec policy" ipsec-policy=in,ipsec
add action=drop chain=input comment=\
    "defconf: drop everything else not coming from LAN" in-interface-list=\
    !LAN
add action=accept chain=forward comment=\
    "defconf: accept established,related,untracked" connection-state=\
    established,related,untracked
add action=drop chain=forward comment="defconf: drop invalid" \
    connection-state=invalid
add action=drop chain=forward comment=\
    "defconf: drop packets with bad src ipv6" src-address-list=bad_ipv6
add action=drop chain=forward comment=\
    "defconf: drop packets with bad dst ipv6" dst-address-list=bad_ipv6
add action=drop chain=forward comment="defconf: rfc4890 drop hop-limit=1" \
    hop-limit=equal:1 protocol=icmpv6
add action=accept chain=forward comment="defconf: accept ICMPv6" protocol=\
    icmpv6
add action=accept chain=forward comment="defconf: accept HIP" protocol=139
add action=accept chain=forward comment="defconf: accept IKE" dst-port=\
    500,4500 protocol=udp
add action=accept chain=forward comment="defconf: accept ipsec AH" protocol=\
    ipsec-ah
add action=accept chain=forward comment="defconf: accept ipsec ESP" protocol=\
    ipsec-esp
add action=accept chain=forward comment=\
    "defconf: accept all that matches ipsec policy" ipsec-policy=in,ipsec
add action=drop chain=forward comment=\
    "defconf: drop everything else not coming from LAN" in-interface-list=\
    !LAN
/system clock
set time-zone-name=Europe/London
/system identity
set name=3EspinClose-MikroTik
/system note
set show-at-login=no
/tool mac-server
set allowed-interface-list=LAN
/tool mac-server mac-winbox
set allowed-interface-list=LAN

Commonly the MTU for pppoe is 1492,
Some ISP’s do seem to require 1480 though.

If you have any max-mru, max-mtu set in your pppoe client
you could remove the settings, see if anything changes.

You could also try setting them to 1492 (or even 1500, though this is very unlikely to work)

See what the maximum usable MTU you can have is.

Another (low) possibility is to play with the mrru setting,
Maybe they allow multilink to let full 1500 byte packets through.