Support

RouterOS Beginner Basics
1

Mikrotik Should give us Remote Support as well to solve some of the issues.

  • Yes
  • NO
0 voters

I think Mikrotik Should give us Remote Support as well to solve some of the issues.

2

You can already get remote support. Here is the list of certified official contacts:
https://mikrotik.com/consultants

3

hi normis, i have seen you have good command on wireless issues, actually i am having some issues which we tried almost everything but could not find any solutons. i hope you will try to help me out.

4

You have the following options:

  1. Make a new forum post with specific question that you have
  2. Email mikrotik support@mikrotik.com
  3. Contact the above certified consultants to get them access your device remotely
5

i have done it many more time but could not get any solutions.

6

Provide link to forum topic and support ticket number. I can maybe give suggestions why you have no answers.

7

this is my ticket number, Ticket#2018040722001762

8

The ticket is still open and is being researched by our technical team.
I suggest to contact our consultants, because the problem seems to be in your network, not in the configuration. You must hire a specialist that can check your network on site.

9

thank you for your suggestions