Nothing like being thrown in the deep end huh? lol
I have just started using the Mikrotik’s myself and have found the initial learning curve to be steeper than I thought it would be. I am certified in SonicWALL’s and thought this would be a breeze, but found myself having to do alot of testing and reading and testing. Here’s a post I made for helping to get started on alot of that, that covers most everything:
http://forum.mikrotik.com/t/please-help-with-my-rb750gl/53707/1
If they need something ASAP and you cannot figure it out w/your limited knowledge to networking, you might want to consider paying for your initial support to get your feet wet. I have seen this guy with quite a few posts on the forums here. I do not know him and have not used him, but was tempted to when I ran into a snag for my own setups but figured things out. He is a Mikrotik seller listed here:
http://www.mikrotik.com/buy
and you can find his support rates starting at $25/15mts
http://www.roc-noc.com/home.php?cat=23
If you were to use him, I would suggest calling and speaking with him, directing him to this post, and have the device in the environment ready to test so he can probably remote in and help you. Hopefully he will have a understanding of what you are trying to do and will be able to set it up quickly for you. The actual setup of things does not take very long at all. But sometimes its a matter of knowing exactly what to turn on and what not to turn on and etc.
“My” best help are in the links above. So hopefully you will find something there.
Good luck!
PS - btw - I was called out to a site several years ago with a routerboard installed between 2 sites for a wireless LOS connection, where the 2nd site was down. Long story short, the only thing wrong with it was that it was plugged into a POE connector and didn’t have a UPS on it. So when the power flickered, the sites would stop talking. I actually got a call on that same site early this week and someone had moved the UPS and had left that in a regular surge protector. Hope that helps too.