Traffic Shaping MikroTik Cloud Core Router CCR1009-8G-1S-1S+ for 200Mbit

So, first of all-I am a noob when it comes to networking.But I was hoping to get some clarification and help here.

In our company we have a new fibre connection from our ISP that should give us 200/200.
using udp i get these performances with tghe bandwidth tool in winbox.
Unfortunately when using tcp the connection breaks every second or so and starts up again. I´ve attached a graph that shows up&down tcp:

http://puu.sh/obJ7B/0a1c050a7d.png

Now, the support from our ISP is terrible (Unitymedia) and they just told me I have to enable traffic shaping.
The thing is I have no clue where to start and what exactly I should shape how.
My assumption is that the router is going too fast and needs to be limited somehow to 200mbit?
Any hints in the right direction appreciated!

many thanks

Mathias

/queue type
set 5 pcq-classifier=src-address,src-port pcq-limit=50 pcq-total-limit=20000
set 6 pcq-classifier=dst-address,dst-port pcq-limit=50 pcq-total-limit=20000
/queue simple
add dst=ether1 max-limit=180M/180M name="queue total" queue=pcq-upload-default/pcq-download-default target=ether2

replace ether1 with your wan interface and ether2 with your lan interface

this is a very simple, simple queue rule to limit to a total of 180mbps and balance the available bandwidth between the active connections

wow that was a fast reply, thanks!
Just one more question, I´ve applied the simple queue- then, should´t i see something appearing in the “statistics” field?
Just wan´t to make sure the rule is applied properly.

yes to confirm traffic is being queued you can see on statistics of queue

maybe you are using fast-track, when you are using fast-track queues dont work, you have to disable fast-track

Hi again,

i checked if fasttrack was enabled and it wasn´t. Still no statistics in my queue. Also tried a reboot, didn´t change anything. Somehow the simple queue is not working, it doesn´t limit my traffic:
http://puu.sh/okeey/cc2e14481d.png
http://puu.sh/okeeZ/d78326cb18.png

What I don´t understand is why my ISP is asking me to shape the traffic in the first place-shouldn´t the router/modem do this “automatically”.
And what´s the difference between using a simple queue and adjusting the tx/rx on the interface directly?

The only other thing the ISP mentioned was about some cache on the transmode/modem that might be hitting some limits.
I can´t see why this would be an issue since the modem is supposed to support 1G as well. the 200/200 should be a piece of cake…Maybe the problem lies somewhere completely different.

Hi, are you sure that fasttrack is off? Please post rules in your forward chain.

and, or, try simpliest queue - with no dst, only target with wan interface.

hm, i don´t see any forward rule:
http://puu.sh/oksO8/92fadebcc3.png
and this is the IP setting w/o fasttrack:
http://puu.sh/okrET/3b71622dc6.png