Tx and Rx show 0bps

i have mikrotik RB951-2n v16.3
some times in hotspot active users the TX and RX appear 0bps and the connection to the internet lost :frowning:

but i notic that there is two ((in)) interface in the arp list

and after a moment the second ((in)) disappear from the list

any idea,suggestions,solution,anything :frowning: ???