UM & hotspot works, but no management

Using 3.7
After I install UM, I can login to http://1.2.3.4/userman
After I install hotspot & set it up, users login via login page, using UM users
All ok, except now I cannot use http://1.2.3.4/userman anymore
i.e. the user that must manage other users are also behind the hotspot.
I can login to Winbox & create users there, but need to use the WEB interface
How can I fix this?

Thanks
Ekkas

Sounds weird to me.

Don’t know if there’s something odd in 3.7 but previously you couldn’t create any users in UM until you had created a Customer, who isn’t a user and is your webpage login id.

Try using Winbox to create a new Customer, and then use the Customer id and password to access the userman web-page.

The moment I activate hotspot, I cannot eve open the UM login page, here is a bit more detail:
I’m using RB411 ROS3.7 FW2.13

I have a rather urgent problem setting up a client on our WiFi network to enable him to control his internal users with usermanager.
After a /system reset-configuration I go about setting up the router as follows: (hotspot & UM packages installed & enabled)
I enable & configure Wlan1 to connect.

/ip address add address=192.168.0.1/24 interface=ether1
/ip address add address=10.1.9.11/24 interface=wlan1
/ip route add gateway=10.1.9.254

/ip dns set primary-dns=10.1.1.1
/ip dns set secondary-dns=10.1.1.4
/ip dns set allow-remote-requests=yes

Now I can ping anything from router to Internet…
I can also get usermanager login with http://192.168.0.1/userman from PC with IP=192.168.0.2
Now I setup hotspot:
/ip hotspot setup
Set HotSpot address for interface

local address of network: 192.168.0.1/24
masquerade network: yes
Set pool for HotSpot addresses

address pool of network: 192.168.0.11-192.168.0.200
Select hotspot SSL certificate
select certificate: none
Select SMTP server
ip address of smtp server: 10.1.1.2
Setup DNS configuration
dns servers: 10.1.1.1,10.1.1.4
DNS name of local hotspot server
dns name: hot.spot
Create local hotspot user
name of local hotspot user: admin
password for the user: admin

Now usermanager login does not appear anymore: Error 404:Not found

Even if I go to internet & log into hotspot with admin/admin, i still cannot get usermanager after login anymore.

Even if I now:
/radius add service=hotspot address=127.0.0.1 secret=12345
/ip hotspot profile edit hsprof1 use-radius=yes
/tool user-manager customer add login=“test” password=“test” permissions=owner
/tool user-manager router add ip-address=127.0.0.1 shared-secret=12345 subscriber=admin

and log on with test/test, I can use Internet, but still cannot get the usermanager pages…

All PCs on LAN will need to be authenticated via hotspot, but the person that manage the UM users are also working on one of these PCs.

Any help/advice please

im using a PC ENGINES (wrap) ALIX.3C1, 1 ALIX3C1 1LAN / 2 MINI-PCI, 433MHZ 128MB. affordable and fast great little board. with 3.7 license I bought this because mikrotik certified person(hahahaha) said that rb133 couldnt do this because it didnt have enough resources and said he didnt know if a rb333 would work either. They will tell you anything so they can sell you another piece of equipment unless you pay them 120 to 500 dollars an hour in consulting fees.

If you get it working please post the steps here because i have the same problem you do!

I dont learn a whole lot here, but misery loves company!

hopefully you wont fall for “its the equipment line i did”

I know that RB133 with level 3 license isn’t enough. Need at least level 4 license which the RB411 that I have comes with. I think RB133 will be able to handle it if you upgrade to level 4 license, but probably not for 100 clients. In my case it is about 10 clients and just internet, so even if it’s a bit slower, that’s ok. The RB411 so far seems to churn along just fine, if I could just let the users manage their own stuff…

after taking about a half a bottle of headache pills i have decided to put the wrap board and a rb133 in the same box.. wrap to run two hotspots on(5gig+2.4) and the rb133 to just for userman. This is such a waste but I can no longer wait for someone to decide to give an answer to making userman and hotspot work on the same board correctly and at this point I am not too sure it can even be done contrary to mikrotik, the wiki, and this forum.

Great ideas are nice but if you have to spend a ton of time to maybe get them to work they are worse than nothing - thats when its time to look for other solutions.

good luck with your efforts

Yeah, you shouldn’t have to. But until Mikrotik gets its act together and finds the time, money and personnel to provide extensive, comprehensible and UP-TO-DATE documentation on its otherwise excellent products - and stops relying on its own customer-base to provide user-support though this forum and the Wiki - looking elsewhere for solutions is a better bet for anyone lacking extensive pre-existing wireless networking experience and training, together with the size and kind of corporate support that can afford the expense and time to send you off to foreign places for MUM conferences.

I had exactly this problem setting up my first hotspots with MT gear. After flailing around for half-an-hour I did get them working but why they weren’t and what I did to get them working I’m still not sure to this day, and while they are working they’re not working as well and efficiently as I would like but I’m terrified of altering any of the settings in case the whole thing turns to custard again.

Granted, I can understand that it is not possible to train everyone on TCP/IP, subnetting, how to waterproof antennas, etc., etc. etc. But when it comes to a bit more in detail setups, things like getting the hotspot to work like my original question, I believe they should have the guts to solve it. Then they can put it in the wiki or add it to the manuals for future reference. What makes MT also interesting is the infinite number of configs it can handle, so I don’t think any of us MT users would expect baby-sitting on every little issue we have, but at least build up a base of documentation to cover the most scenarios that have been encountered.

THAT would make MT the best in my opinion and cause their user-base to expand greatly as people can actually use it and get solutions without hoping that someone on the forum would be gracious enough to show them the way.

Ekkas

Cross posted :unamused: and got a solution here:
http://forum.mikrotik.com/t/using-hotspot-um-from-same-pc/20617/2