unable to get ftp high ports to work

greetings, we need to be able to allow incoming ftp connection on a range of ports from 10000 to 10300 for web admins to access and manage their web site content.

we have a rule that allows incoming connections on ports 21 and 10000-10300 but it doesn’t work correctly as the end-user can connect but when they attempt to transfer data, nothing will pass thru. if they access an ip who’s ftp port is 21 then all is good.

we researched the SERVICE PORTS area and discovered that if we add one of the 10000 thru 10300 ports, that respective user can access their web site and pass data ok. the problem is that it appears we do not have the ability to add a large number of ports to this area.

any suggestions on what we can do the the firewall rules to allow these high port ftp users in and pass data ok?

thanks to all,

just add firewall rule with

connection-state=related action=accept

and enable FTP in Firewall - Service Ports