UpdateLicenseKey:key for specified software ID no not found!

I tried Netinstall update on a RB153 with current ROS v3.30 and sent in a ROS v5.16/v5.22. As the license key format is different between those releases, it urges me to upgrade the license key by pressing “Update License Key”. If I do it then I am greeted with a prompt message about “License updating: failed: key for specified software ID not found!”.

What to do next? The clock is ticking and I have 3 days to resolve it.

in this situation, you must make a supout.rif file, and email to support. forum community can’t do anything

Thanks, I’ll try that.

Edit: I got a new key from the MT support.