Upgraded from 3.x to 4.16 and lost software key

RouterOS General
1

Sorry for cross posting this but I wanted to make sure one of the MT guys saw this.

I upgraded several 411 CPE’s tonight from 3.x to 4.16 and one of them has lost the software key. This is a unit that is over 30 miles away and I really don’t want to have to do a truck roll for this. Can you please send me a new key for this unit, I have about 22 hrs to get it installed. I sent an email to support with the software ID and attached the spout from the unit also.

Thanks,
Chadd

2

for “mt guys to see this” you need to write to support. forum users can’t help you with keys.

3

I also emailed support as I indicated and they did get me a new key.

I posted here also so others know there is still evidently an issue with lost keys during upgrades and to make sure they check the router after an upgrade.