user failed login to user manager

hi all,

there is my client can’t login to user manager with error messages “failed authenticated”. when i look at credit-left=5d7h1m46s, it’s mean client still have 5d to login. but i doubt with value uptime-limit=4w2d same with uptime-used=4w2d. then i try to add extend time but at add time parameter extend time that i have made didn’t exist. any suggest to reactive for this user.

subscriber=cengkir.com name=“SOC-DL64-ni3bv” password=“intersatsolo”
first-name=“INTERSAT SOLO” last-name=“INTERSAT SOLO” phone=“(0271)780702”
location=“KARTASURA” pool-name=“pool16” uptime-limit=4w2d uptime-used=4w2d
download-used=12782305718 upload-used=2360985527 last-seen=dec/16/2006 16:51:08
credit-count=1 credit-left=5d7h1m46s credit-duration=5w5d credit-price=1961875
credit-till-time=dec/23/2006 14:24:42 credit-time-added=0s

28 subscriber=cengkir.com name=“SOC-Dedicated Link 064” time=5w5d full-price=1961875
extend-price=unavailable

29 subscriber=cengkir.com name=“SOC-Dedicated Link 064 - Extend” time=4w2d
full-price=unavailable extend-price=1961875

hello…
any body can help me…please urgent.

http://forum.mikrotik.com/t/user-failed-login-to-user-manager/10683/6