there is my client can’t login to user manager with error messages “failed authenticated”. when i look at credit-left=5d7h1m46s, it’s mean client still have 5d to login. but i doubt with value uptime-limit=4w2d same with uptime-used=4w2d. then i try to add extend time but at add time parameter extend time that i have made didn’t exist. any suggest to reactive for this user.
That looks like the router logs, not Usermanager. It seems that it is not contacting RADIUS at all, do you not perhaps also have a local secret entry that its comparing against?
ya sergejs.., i think so that user’s uptime is expired, “uptime-used” is equal to “uptime-limit”, so how to reactive this user. i have try to add extend time to this user. but this user still can’t login.
28 subscriber=cengkir.com name=“SOC-Dedicated Link 064” time=5w5d full-price=1961875
extend-price=unavailable
29 subscriber=cengkir.com name=“SOC-Dedicated Link 064 - Extend” time=4w2d
full-price=unavailable extend-price=1961875
before it i also remove last credit for this user, then at add time parameter i didn’t see extend time option that i have made.