username not set (6) issue

hi all

I am following this guide
https://www.youtube.com/watch?v=EiyrpDPgWE4&t=36s&ab_channel=RiponMollick

when I want to add identities, I get this error: Couldn’t change IPSec Identity - username not set (6)

no matter what I do I get this error. I can’t apply the username / password that I got from Nord

any ideas?

thx
Lalo