WAN port doesn't work

RouterOS Beginner Basics
1

Hi!
First of all exuse for my bad language. I hope you can unterstand me.
I have hap ac router. After some tech problems on my internet provider WAN port on my router can’t receive packets. Then i plug the cable in other port i can see income packets, but internet does’t work (because i don’t now how to change bridge configuration).
Does provider problems occurred this error? It’s software or physical issue? How can i fix it?
Thanks for advice!

2

Do you have a link on your WAN port? How exactly do you connect to your ISP?

3

I think i have a link cause led 1 on the router is blinking. I have a static ip wich router receives from ISP DHCP.

4

Does your device have default configuration? When you plug in ethernet cable in ether1 interface, which LEDs are on/blinking?

5

Do you have a route 0.0.0.0/0 in IP - Routes? Can you ping 8.8.8.8 from terminal?

6

I think yes, there is only some port forwarding, Blinks LED1.

7

1.No 2. No

8

Write to the terminal “/interface print” and post the output.

9

Flags: D - dynamic, X - disabled, R - running, S - slave

NAME TYPE ACTUAL-MTU L2MTU MAX-L2MTU MAC-ADDRESS

0 ether1 ether 1500 1598 4074 CC:2D:E0:2B:E2:B6
1 RS ether2-master ether 1500 1598 4074 CC:2D:E0:2B:E2:B7
2 S ether3 ether 1500 1598 4074 CC:2D:E0:2B:E2:B8
3 S ether4 ether 1500 1598 4074 CC:2D:E0:2B:E2:B9
4 S ether5 ether 1500 1598 4074 CC:2D:E0:2B:E2:BA
5 S sfp1 ether 1500 1600 4076 CC:2D:E0:2B:E2:BB
6 RS wlan1 wlan 1500 1600 2290 CC:2D:E0:2B:E2:BD
7 S wlan2 wlan 1500 1600 2290 CC:2D:E0:2B:E2:BC
8 R ;;; defconf
bridge bridge 1500 1598 CC:2D:E0:2B:E2:B7

10

Ether1 not running (not connect cable).
Ether1 is default port for ISP cable, if the default configuration is used.

11

This is bad because internet works well ( I connected cable directly to notebook and changed MAC on ISP side).
ether1 was port for ISP, I did’t change it.
It’s a software problem? Will it help if I reset router to the default setting?

12

Reset it to defaults, then it should work, then update software and reset it to defaults again.

13

I did it, but there is still no connection (link) on ether1 :frowning: I think the router is defective. Unfortunately it’s my second(!) defective hap ac - first one was with broken wifi…
I installed my old hap lite - it works well.
Thanks for all advices!

14

What RouterOS and firmware version do you have on hAP?

15

I have RouterOS v6.42.6 (stable)