Where/Who di I go to for RouterBoard hardware issues?

RouterOS General
1

Subject says it all. I’m having issues with the NICs dropping off (according to the Interface traffic graphs in winbox). This is not a good thing. Routerboard 532A model. Ether1 is a management port, ether2 and ether3 are bridged. I’m doing traffic control on 2 and 3.

Also the Routerboard seems to be giving me an issue with bad communication to an HP Procurve switch. “Excessive Jabber” is the error.

Thanks

-Wes Yates

2

always contact the seller of the item. they will look at the issue, and organize a replacement if necessary.

3

The reseller was WISP-Router Inc and I have not had a positive experience with them.

Are there any other users that seem to be having issues with the NICs/dropping packets? Are there any forums for hardware? What would be a good search term in the forums?

Thanks for the reply!

-Wes Yates

4

I don’t have similar experiences, but there is a RouterBoard (hardware) forum at http://forum.routerboard.com/ - perhaps take a peek there?

Best regards,
Christian Meis

5

contact mikrotik support if the reseller is not available.

6

The reseller was WISP-Router Inc and I have not had a positive experience with them.

Good vendor, but not very good support. Every time I ask them a question the answer is “I don’t know”… granted, I only call them to ask hard questions, because I can cover the easy ones on my own…

7

Thank you all for the replies and the RouterOS is one scarry good product! I am into traffic marking/queueing and the knowledge I have gain just by using RouterOS is amazing. Talk about an quantum leap in using HTB.

-Wes Yates

8

I would upgrade to 2.9.39 if you have not already.

It will only take a min and may fix your problem

9

Equis,
I am at 2.9.35, so that is a good suggestion. I will try that.

On another note, anyone know the admin email of the routerboard forum? I’m having difficulty logging in / registering.

Thanks.

10

E-mail to support@mikrotik.com