Wifi dropout at random times for some users

RouterOS Wireless Networking
1

Hi,

I have a problem with an RB2011UiAS-2HnD-IN unit for a customer.

The device has been working without issue for years until I had to move to another office in the building - the only thing I needed to change was the WAN IP address information provided from the building owners.

Now we have a problem with Wifi dropping out intermittenly for random users at random times - it then connects again. I can’t really see a pattern and it’s difficult to get reliable information from the users to help diagnose the problem. Only thing I can determine is that one users, the MD, doesn’t seem to get disconnected at all.

Any Ideas on gathering info?

Thanks in advance

Fevr

2

Any Ideas on gathering info?

Enable debugging for the wireless interface and you will collect your data through the log…

3

Thanks Zacharias,

Haven’t enabled WIFI debugging before - should I follow this guide?

https://wiki.mikrotik.com/wiki/Manual:Wireless_Debug_Logs

Thanks

Fevr

4

Exactly..!

5

Thanks Zacharias. Will have a go enabling debugging tomorrow or Friday and will post up the results in due course.

Cheers

Fevr