Wont connect with omni

Hi,
I have problems to connect with the equipment.
I purchase a router “Omnitik” and i wont connect with them. They dont ape
I try using poe (eth1 port) and also eth2… but any method run.
After power omnitik using poe only one beep sound.

The computer turns on, shows a green LED, but does not appear to have activity ethernet ports. No port LED turns, however, on the laptop if it senses when cable is disconnected.
There are NO entries in the ARP table of the laptop and seems to have worked the reset mechanism or remote charging start (netinstall).

¿any seggestion? ¿RMA?

Thanks.


PD. I am new to this system, though I have over 20 years experience in communications equipment.

NETINSTALL