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Thiha
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Posts: 1
Joined: Sun Jan 14, 2018 8:25 am

User Manager - Actual Profile is Missing for Hotspot User Error

Sun Jan 14, 2018 8:39 am

Dear All,

          I'm having problem with user manager radius server. I'm install usermanager package in my physical mikrotik CCR1036 Router and applied Hotspot with radius service for over 1,000 user. I have create user account and limition (time and download speed) profile for these user. Some of user are using one account for one user, some user are using one unlimited shared user account for unlimited user.

The problem is, when i have done creating user account, user can login and use internet with this accout. But the next day, some of the profile are missing in the user actual profile. Not missing in the Profile configuration tab, just missing in actual profile of user account. And also some time some of annoyed error are occured in my User Manager.
What is this problem and If you have solution for this problem, please help me.

Thanks and Regards,
Thiha Hlaing Oo
Myanmar
 
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mzrana
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Posts: 26
Joined: Thu Sep 14, 2017 1:12 pm
Location: Lahore, Pakistan
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Re: User Manager - Actual Profile is Missing for Hotspot User Error

Sun Jan 14, 2018 7:47 pm

Dear All,

          I'm having problem with user manager radius server. I'm install usermanager package in my physical mikrotik CCR1036 Router and applied Hotspot with radius service for over 1,000 user. I have create user account and limition (time and download speed) profile for these user. Some of user are using one account for one user, some user are using one unlimited shared user account for unlimited user.

The problem is, when i have done creating user account, user can login and use internet with this accout. But the next day, some of the profile are missing in the user actual profile. Not missing in the Profile configuration tab, just missing in actual profile of user account. And also some time some of annoyed error are occured in my User Manager.
What is this problem and If you have solution for this problem, please help me.

Thanks and Regards,
Thiha Hlaing Oo
Myanmar
First of all , upgrade your router to latest bugfixed OS version.
send ur usermanager profile picture included limitation in details
it`ll be fixed, no worries
Muhammad Zishan Shaukat Rana
Director & Senior Executive Network Consultant
TriStar Technologies
Mobile: +92-345-4129592 | Skype: smn.net
E-Mail: info@tristar.net.pk
Lahore Pakistan.
 
seamusobrien
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Posts: 2
Joined: Tue Mar 13, 2018 9:31 am

Re: User Manager - Actual Profile is Missing for Hotspot User Error

Tue Mar 13, 2018 9:34 am

Hi
Have you had any luck with resolving this issue?
 
seamusobrien
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Posts: 2
Joined: Tue Mar 13, 2018 9:31 am

Re: User Manager - Actual Profile is Missing for Hotspot User Error

Fri Mar 16, 2018 3:40 am

Dear All,

          I'm having problem with user manager radius server. I'm install usermanager package in my physical mikrotik CCR1036 Router and applied Hotspot with radius service for over 1,000 user. I have create user account and limition (time and download speed) profile for these user. Some of user are using one account for one user, some user are using one unlimited shared user account for unlimited user.

The problem is, when i have done creating user account, user can login and use internet with this accout. But the next day, some of the profile are missing in the user actual profile. Not missing in the Profile configuration tab, just missing in actual profile of user account. And also some time some of annoyed error are occured in my User Manager.
What is this problem and If you have solution for this problem, please help me.

Thanks and Regards,
Thiha Hlaing Oo
Myanmar
Hi

Have you had any luck finding a solution?
 
theinhtay
just joined
Posts: 2
Joined: Thu May 03, 2018 6:48 am

Re: User Manager - Actual Profile is Missing for Hotspot User Error

Wed May 16, 2018 6:11 pm

Dear All,

same thing happened in my place.My configuration is attached.
Is there any missing ?
thank you.

THA
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