Please contact support (email@example.com
), give us remote access to User Manager and HotSpot router and point out problematic username.
I don't have that user anymore, cause i had to delete that user and then create it again(so that the user is able to loggin again).
But it happened already twice, the solution was to delete the user and then create it again.
One time this problem happened when on our local router the power (electricity) went down for 1 minute, and the remote router with UM database was still active.
After we had power back on our local router, the user could not login- there was error "simultaneous session limit reached".
On our local router in Winbox-Hotspot, there was shown that the user is not active.
But on the remote router under Tool-Usermanager-users-print- The user was still shown as if he was active.
An hour later the problem was still there (the UM keeps tracking the user as active even though he is not)
The problem was solved, only by deleting the user, and then recreating him again