Community discussions

MikroTik App
 
darwinds
just joined
Topic Author
Posts: 9
Joined: Tue Jan 16, 2018 10:16 am

Mikrotik hotspot is not accepting anymore users after 10-12 users has connected.

Tue Feb 20, 2018 12:32 pm

Hi! I'm currently using RB2011UiAS-2HnD-IN and is using the default hotspot of Mikrotik using userman. Everything is working fine but when the connected users reached 10-12 users, it is not accepting anymore connection for other users. Sometimes, it will allow other users to be connected, but it will result to other connected users to be disconnected. Did I possibly miss a set-up? Or do we need to purchase AP to increase the number of users to connect in our hotspot? Thanks!

Anyway, here is the link of the tutorial I followed in setting up our hotspot.
https://www.youtube.com/watch?v=Geid7ugU_Cs&t=77s

Please help, I'm totally newbie in using Mikrotik router.
 
blingblouw
Member
Member
Posts: 345
Joined: Wed Aug 25, 2010 9:43 am

Re: Mikrotik hotspot is not accepting anymore users after 10-12 users has connected.

Tue Feb 20, 2018 12:45 pm

What log message do you get when they try authenticate?
 
skuykend
Member Candidate
Member Candidate
Posts: 274
Joined: Tue Oct 06, 2015 7:28 am

Re: Mikrotik hotspot is not accepting anymore users after 10-12 users has connected.

Tue Feb 20, 2018 7:57 pm

Level 3 license is limited to 10 'active' userman sessions. Level 4 is still only 20.
 
User avatar
CZFan
Forum Guru
Forum Guru
Posts: 2098
Joined: Sun Oct 09, 2016 8:25 pm
Location: South Africa, Krugersdorp (Home town of Brad Binder)
Contact:

Re: Mikrotik hotspot is not accepting anymore users after 10-12 users has connected.

Tue Feb 20, 2018 8:45 pm

Level 3 license is limited to 10 'active' userman sessions. Level 4 is still only 20.
RB2011UiAS-2HnD-IN comes standard with L5 license
 
darwinds
just joined
Topic Author
Posts: 9
Joined: Tue Jan 16, 2018 10:16 am

Re: Mikrotik hotspot is not accepting anymore users after 10-12 users has connected.

Thu Feb 22, 2018 1:16 am

What log message do you get when they try authenticate?
Thank you for the response. Sometimes it will say, "Internet may not be available" or sometimes there is no error message at all because they can't really connect to the wifi. It only says connecting, then nothing will happen.
Last edited by darwinds on Thu Feb 22, 2018 1:21 am, edited 1 time in total.
 
darwinds
just joined
Topic Author
Posts: 9
Joined: Tue Jan 16, 2018 10:16 am

Re: Mikrotik hotspot is not accepting anymore users after 10-12 users has connected.

Thu Feb 22, 2018 1:17 am

Level 3 license is limited to 10 'active' userman sessions. Level 4 is still only 20.
RB2011UiAS-2HnD-IN comes standard with L5 license
Yup. I got L5.
 
User avatar
CZFan
Forum Guru
Forum Guru
Posts: 2098
Joined: Sun Oct 09, 2016 8:25 pm
Location: South Africa, Krugersdorp (Home town of Brad Binder)
Contact:

Re: Mikrotik hotspot is not accepting anymore users after 10-12 users has connected.

Thu Feb 22, 2018 11:10 am

Enable debug logging on hotspot, then look at logs when more users try to connect, will give more info to troubleshoot
 
darwinds
just joined
Topic Author
Posts: 9
Joined: Tue Jan 16, 2018 10:16 am

Re: Mikrotik hotspot is not accepting anymore users after 10-12 users has connected.

Thu Feb 22, 2018 12:22 pm

Enable debug logging on hotspot, then look at logs when more users try to connect, will give more info to troubleshoot
Ohh ok. I'll give it a try and post the error here. Many thanks!
 
blingblouw
Member
Member
Posts: 345
Joined: Wed Aug 25, 2010 9:43 am

Re: Mikrotik hotspot is not accepting anymore users after 10-12 users has connected.

Thu Feb 22, 2018 12:44 pm

I dont think thats going to help.

There errors you posted were not on the Mikrotik log, it was on the users side. That means that more than likely you have a problem with the your physical (wireless or cabled network). If wifi, they might be too far, behind too many obstacles or have interference.

You need to actually troubleshoot this, get in front of those devices, check if they have IP's if not, find out why (it wont be Mikrotik unless your DHCP pool is too small), keep going until you find the problem.

Who is online

Users browsing this forum: mszru, shadarim and 41 guests