Wed May 08, 2019 8:18 am
Are you 100% sure that the file was inside the /flash folder? If the file was it should have a directory of flash/hotspot... if this was the case can you please try upgrading your router OS then going to system router board upgrade to upgrade the firmware? If you have time I would suggest net-installing the device(remember to back up your configuration before doing so) before hand so we can rule out a bad firmware install completely. If neither of these options work can you's create a supout of the device(please remember that public IP's as well as tunnel link credentials would be shared but and user accounts under system>user will not) so we can see if there is anything that sticks out to us before submitting this to the vendor you brought this from for an RMA?