WiFi problem with 1 specific device

johnma · Fri Nov 22, 2013 1:27 pm

Hello,

Just to be clear, I'm may be considered a noob when it comes to RouterOS and programming.
Got a RB433AH from a friend of mine that works with network administration. He helped me set it up and taught me the most basic settings.

The problem is that I have a HTC One that have connection trouble. I actually had the same problems with my previous phone a HTC Sensation.
My phone is the only phone with this problem. There are several more phones connected not having any issues.
Also there is laptops and stationary computers connected with WiFi with no sign of problems.

The router is placed in a private home, and the distance from the router to the phone is at it maximum 10-15 meters.

Have had a look here, http://wiki.mikrotik.com/wiki/Wireless_Debug_Logs, but can't find a solution.
I don't know how to troubleshoot this any more, so hopefully there is someone that can assist me?

Have pasted a copy of the recent log entries below.

# nov/22/2013 12:16:37 by RouterOS 6.6
# software id = WSV3-Y6YW
#
12:03:30 wireless,info E8:99:C4:84:C5:8B@wlan1: connected 
12:04:27 wireless,info E8:99:C4:84:C5:8B@wlan1: disconnected, extensive data loss 
12:04:27 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:04:27 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:04:27 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:04:27 wireless,debug wlan1: E8:99:C4:84:C5:8B attempts to associate 
12:04:27 wireless,debug wlan1: E8:99:C4:84:C5:8B in local ACL, accept 
12:04:27 wireless,info E8:99:C4:84:C5:8B@wlan1: connected 
12:05:12 wireless,info E8:99:C4:84:C5:8B@wlan1: disconnected, extensive data loss 
12:05:12 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:05:13 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:05:13 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:05:13 wireless,debug wlan1: E8:99:C4:84:C5:8B attempts to associate 
12:05:13 wireless,debug wlan1: E8:99:C4:84:C5:8B in local ACL, accept 
12:05:13 wireless,info E8:99:C4:84:C5:8B@wlan1: connected 
12:06:08 wireless,info E8:99:C4:84:C5:8B@wlan1: disconnected, extensive data loss 
12:06:08 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:06:13 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:06:13 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:06:13 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:06:13 wireless,debug wlan1: E8:99:C4:84:C5:8B attempts to associate 
12:06:13 wireless,debug wlan1: E8:99:C4:84:C5:8B in local ACL, accept 
12:06:13 wireless,info E8:99:C4:84:C5:8B@wlan1: connected 
12:07:08 wireless,info E8:99:C4:84:C5:8B@wlan1: disconnected, extensive data loss 
12:07:15 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:07:15 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:07:15 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:07:15 wireless,debug wlan1: E8:99:C4:84:C5:8B attempts to associate 
12:07:15 wireless,debug wlan1: E8:99:C4:84:C5:8B in local ACL, accept 
12:07:15 wireless,info E8:99:C4:84:C5:8B@wlan1: connected 
12:08:46 wireless,info E8:99:C4:84:C5:8B@wlan1: disconnected, extensive data loss 
12:08:46 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:08:50 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:08:50 wireless,debug wlan1: E8:99:C4:84:C5:8B attempts to associate 
12:08:50 wireless,debug wlan1: E8:99:C4:84:C5:8B in local ACL, accept 
12:08:50 wireless,info E8:99:C4:84:C5:8B@wlan1: connected 
12:09:37 wireless,info E8:99:C4:84:C5:8B@wlan1: disconnected, extensive data loss 
12:09:41 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:09:41 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:09:41 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:09:41 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:09:41 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:09:42 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:09:42 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:09:42 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:09:42 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:09:42 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:09:42 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:09:42 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:09:42 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:09:42 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:09:42 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:09:42 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:09:42 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:09:42 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:09:42 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:09:42 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:09:42 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:09:42 wireless,debug wlan1: E8:99:C4:84:C5:8B attempts to associate 
12:09:42 wireless,debug wlan1: E8:99:C4:84:C5:8B in local ACL, accept 
12:09:42 wireless,info E8:99:C4:84:C5:8B@wlan1: connected 
12:10:51 wireless,info E8:99:C4:84:C5:8B@wlan1: disconnected, extensive data loss 
12:10:51 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:10:51 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:10:51 wireless,debug wlan1: E8:99:C4:84:C5:8B attempts to associate 
12:10:51 wireless,debug wlan1: E8:99:C4:84:C5:8B in local ACL, accept 
12:10:51 wireless,info E8:99:C4:84:C5:8B@wlan1: connected 
12:11:41 wireless,info E8:99:C4:84:C5:8B@wlan1: disconnected, extensive data loss 
12:11:49 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:11:49 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:11:49 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:11:49 wireless,debug wlan1: E8:99:C4:84:C5:8B attempts to associate 
12:11:49 wireless,debug wlan1: E8:99:C4:84:C5:8B in local ACL, accept 
12:11:49 wireless,info E8:99:C4:84:C5:8B@wlan1: connected 
12:12:42 wireless,info E8:99:C4:84:C5:8B@wlan1: disconnected, extensive data loss 
12:12:43 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:12:43 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:12:43 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:12:43 wireless,debug wlan1: E8:99:C4:84:C5:8B attempts to associate 
12:12:43 wireless,debug wlan1: E8:99:C4:84:C5:8B in local ACL, accept 
12:12:43 wireless,info E8:99:C4:84:C5:8B@wlan1: connected 
12:14:56 wireless,info E8:99:C4:84:C5:8B@wlan1: disconnected, extensive data loss 
12:14:56 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:14:56 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:14:56 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:14:57 wireless,debug wlan1: E8:99:C4:84:C5:8B attempts to associate 
12:14:57 wireless,debug wlan1: E8:99:C4:84:C5:8B in local ACL, accept 
12:14:57 wireless,info E8:99:C4:84:C5:8B@wlan1: connected 
12:16:25 wireless,info E8:99:C4:84:C5:8B@wlan1: disconnected, extensive data loss 
12:16:25 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:16:26 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:16:26 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:16:26 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:16:26 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:16:26 wireless,info wlan1: data from unknown device E8:99:C4:84:C5:8B, sent deauth 
12:16:26 wireless,debug wlan1: E8:99:C4:84:C5:8B attempts to associate 
12:16:26 wireless,debug wlan1: E8:99:C4:84:C5:8B in local ACL, accept 
12:16:26 wireless,info E8:99:C4:84:C5:8B@wlan1: connected

Fri Nov 22, 2013 10:39 pm

try closer to the accesspoint it likes that communication between both router and telephone can't possible

johnma · Sun Nov 24, 2013 6:54 pm

Thanx for your reply.
Not quite sure what you meant at the end there, but I have this problem even when I am in the same room as the router.

mbcolangelo · Mon Nov 25, 2013 12:49 am

What software version you running? I had identical problem with my wife's LG Optimus. Updated to the latest firmware and all was good..

I think I remember reading something in the changelogs about some kinda bug/issue.

Sent from my Xoom using Tapatalk 4

johnma · Mon Nov 25, 2013 12:28 pm

What software version you running? I had identical problem with my wife's LG Optimus. Updated to the latest firmware and all was good..

I think I remember reading something in the changelogs about some kinda bug/issue.

Sent from my Xoom using Tapatalk 4

I'm running 6.6.
Just can't understand where the problem is.

Thasaidon · Mon Nov 25, 2013 12:39 pm

I have the same sort of problem with my wife's Samsung phone.
Only in my case, it's a "disconnected, group key exchange timeout" I'm getting.

I'm running a Routerboard 2011UAS-2HnD with v5.25

WLAN01: data from unknown device 14:89:FD:6C:2D:FF, sent deauth
	14:89:FD:6C:2D:FF@WLAN01: disconnected, group key exchange timeout
	14:89:FD:6C:2D:FF@WLAN01: connected
WLAN01: 14:89:FD:6C:2D:FF attempts to associate
WLAN01: 14:89:FD:6C:2D:FF in local ACL, accept
WLAN01: data from unknown device 14:89:FD:6C:2D:FF, sent deauth

Her device is configured in the ACL like any other working device.
The "sent deauth" messages are shown around every 30 seconds.

Could this be related?
(sorry for hijacking this thread btw...)

johnma · Tue Dec 03, 2013 6:36 pm

Sadly, after the 6.7 version update, the problem has gotten even worse.
Guess I just have to give up my RouterOS adventure and go back to the more common routers.

skot · Tue Dec 03, 2013 7:46 pm

I have had similar issues with some phones. Security was set on WPA2, and they would not connect and I was getting logs similar to yours.

I found that they would work with WPA, so I created a virtual wlan for those devices only with a separate WPA security profile and they are working fine.

johnma · Tue Dec 03, 2013 10:14 pm

I have had similar issues with some phones. Security was set on WPA2, and they would not connect and I was getting logs similar to yours.

I found that they would work with WPA, so I created a virtual wlan for those devices only with a separate WPA security profile and they are working fine.

Thank you for the suggestion. Will give it a try.

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