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schadom
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CHR - purchased license not applying on router

Mon Jun 26, 2017 10:30 am

Hello,

I've bought a P10-perpetual license for CHR. The license is visible and assigned to my CHR with the proper sytem-id xxxx within the license portal. It even updates the "Last Seen" value continuously, but the CHR still shows me the installed license as P1. I tried to perform a license renew on the router multiple times, but it simply won't fetch the new P10 license from the portal.

I'm wondering if there is any option to reset the current license on the router, so that it fetches the new license from the portal?

Thanks in advance
 
schadom
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Re: CHR - purchased license not applying on router

Wed Jun 28, 2017 2:40 pm

Any clues? Do I may just have to wait till 18.07. until the purchased license becomes active?
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faisali
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Re: CHR - purchased license not applying on router

Thu Jun 29, 2017 1:38 am

I am having the same exact issue....
I have sent a support ticket request....

Let's see what they come back with..
CHR_License_Issue_LI (2).jpg
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schadom
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Re: CHR - purchased license not applying on router

Thu Jun 29, 2017 12:07 pm

This kinda sucks. Any hints from MT staff/devs?

Thanks
 
andriys
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Re: CHR - purchased license not applying on router

Thu Jun 29, 2017 12:49 pm

This kinda sucks. Any hints from MT staff/devs?
This is a user forum. Please email to support@.
 
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janisk
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Re: CHR - purchased license not applying on router

Thu Jun 29, 2017 3:54 pm

as andrys wrote - just write to the support as they will be able to check all the details and resolve the issue.
 
faisali
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Re: CHR - purchased license not applying on router

Thu Jun 29, 2017 9:45 pm

Here is what I got back from support !

:(

---------------------------------------------------------
Hello,

Please use newest version (6.36rc version is the old one).
Install 6.39.2, then your CHR will be licensed properly.

Best regards,
Sergejs

--
MikroTik.com
----------------------------------------------------------------
 
schadom
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Re: CHR - purchased license not applying on router

Fri Jun 30, 2017 9:30 am

I think I (might) just have fixed this. What I did is I generated a new System ID on the CHR (Generate New ID), afterwards I logged into mikrotik.com and transfered the purchased license from the old System ID to the new one.

Edit: nope, still looks like a trial license
 
Kindis
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Re: CHR - purchased license not applying on router

Sat Jul 01, 2017 4:08 pm

Is the checkbox "Limited Upgrade" checked or not?
 
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Steveocee
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Re: CHR - purchased license not applying on router

Sat Jul 01, 2017 6:18 pm

Have you tried what support asked?
 
faisali
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Re: CHR - purchased license not applying on router

Sat Jul 01, 2017 9:14 pm

Happy to report...... the issue is not there on the newer image...
Had to dump the older image and install the new one.

:)
 
schadom
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Re: CHR - purchased license not applying on router

Mon Jul 03, 2017 10:33 am

Is the checkbox "Limited Upgrade" checked or not?
It's not checked.
 
Kindis
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Re: CHR - purchased license not applying on router

Mon Jul 03, 2017 11:03 am

Is the checkbox "Limited Upgrade" checked or not?
It's not checked.
If memory serves me right that means your license ia applied :)

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