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CHR - Firmware Upgrade

Posted: Wed Oct 02, 2019 10:13 am
by lio00lio
Hi all,
I'll try to upgrade a CHR with new firmware, but on reboot, il make an error.
Image

Any idea?

Thank some much.

Re: CHR - Firmware Upgrade

Posted: Wed Oct 02, 2019 12:06 pm
by andriys
The error message says it all. Once your trial period is over you can no longer upgrade your instance. You should have bought a suitable license (or switched to the free license, in case you are fine with its limitations) before the trial ends. See CHR Licensing.

Re: CHR - Firmware Upgrade

Posted: Wed Oct 02, 2019 12:17 pm
by lio00lio
The error message says it all. Once your trial period is over you can no longer upgrade your instance. You should have bought a suitable license (or switched to the free license, in case you are fine with its limitations) before the trial ends. See CHR Licensing.
Sorry but the license is active and not the free version, the license is P1.

This is one of 10 machines, the other 9 machines, no one has problems with the update, only this have this problem.
The problem is up to this have some service active, I can't reinstall the machine.

Image

Re: CHR - Firmware Upgrade

Posted: Wed Oct 02, 2019 12:22 pm
by andriys
Well, the error message clearly says that it's license that prevents the upgrade. And the only license preventing the upgrade is the expired trial. I'd suggest checking the license status and then writing to support@.

Re: CHR - Firmware Upgrade  [SOLVED]

Posted: Wed Oct 02, 2019 1:23 pm
by lio00lio
Solve with the support.

Renew the license and reprobe.

Thank